Manager – Client Relations (FM Manager)- Arabic speaker

Ejadah; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in facilities management is seeking a Manager – Client Relations to oversee client accounts and ensure high-quality service delivery. The role requires a strong background in engineering with significant management experience in facilities management. Responsibilities include managing resources, ensuring adherence to standards, and supporting business development activities to enhance revenue. The ideal candidate will possess strong planning and communication skills, with a focus on customer service and teamwork.

Qualifications

• 6-8 years in facilities management, with 2-3 years in a managerial role.
• Diploma holders should have 10-12 years in a similar role, with 5 years managerial experience.

Responsibilities

• Manage onsite client relations and quality of service delivery.
• Ensure adherence to SLAs and QHSE standards.
• Lead account teams and monitor employee satisfaction scores.

Skills

Planning

Analytical

Negotiating

Communication

Presentation

Education

Diploma or Graduate degree in Engineering

MBA

Job description

Manager – Client Relations (FM Manager) - Arabic speaker

Effectively plan and manage onsite client relations and quality of service delivery according to client SLAs and QHSE standards for assigned client accounts through various FM activities, ensuring profitability and maximum customer satisfaction.

Manage individual client accounts by planning and allocating resources (manpower vs. task requirements) to ensure effective manpower utilization, meeting or exceeding customer expectations, and implementing standards and controls for efficient operations that meet all objectives.

Ensure adherence to SLAs and QHSE standards/targets, account revenue and profitability, customer satisfaction scores, and quality inspection scores.

Maintain effective communication with suppliers, operations department, and clients to resolve inquiries and manage expectations professionally. Use appropriate communication channels.

Lead account teams—including in-house and supplier staff—to deliver services as per standards, while promoting employee motivation, teamwork, grooming, performance, development, and positive client interactions.

Monitor employee satisfaction scores and attrition rates.

Support the Section Head in business development activities within the client account to increase revenue and profitability.

Provide timely technical and performance reports for the Operations department to aid senior management decision-making, ensuring accuracy and timeliness.

Assist the Operations & Mobilization team in verifying supplier invoices to facilitate timely payments.

Minimum Qualifications and Knowledge:

• Diploma or Graduate degree in Engineering; MBA is a plus.

Experience:

• 6-8 years in facilities management, with 2-3 years in a managerial role.
• Diploma holders should have 10-12 years in a similar role, with 5 years managerial experience.

Job-specific Skills: Planning, analytical, negotiating, communication, and presentation skills in English.

Behavioral Competencies: Leadership, result orientation, effective communication, customer service focus, networking, collaboration, and teamwork.

About The Company

Ejadah is committed to delivering Total Community Solutions across residential, commercial, retail, hospitality, and mixed-use developments, aiming to maximize ROI, sustainability, and stakeholder satisfaction. Ejadah offers specialized services focused on community improvement and lifestyle development, evolving into an integrated business model through its verticals.