Manager / Change Management

Sundus; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Change Manager to ensure smooth transitions during organizational changes. The ideal candidate will oversee change initiatives, minimizing disruptions while enhancing employee adoption. A Bachelor's degree and at least 8 years of relevant experience are required, with a preference for advanced certifications.

Qualifications

• 8+ years of experience in change management or project management.
• Excellent understanding of ITIL practices, especially in Change Management.

Responsibilities

• Develop and maintain the change management process.
• Conduct impact analyses and assess change readiness.
• Coordinate with IT and project managers for implementation.

Skills

Analytical Skills

Communication

Interpersonal Skills

Decision-Making

Education

Bachelor’s degree in Business Administration, Information Technology

Master’s degree or relevant certifications (e.g., Prosci Certified Change Practitioner, ITIL)

Job description

Job Description - Change Manager Job Summary

• A Change Manager is responsible for overseeing and ensuring the smooth implementation of changes within an organization.
• They play a critical role in minimizing the impact of change-related incidents on business operations.
• The Change Manager will be responsible for managing the change process, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner.
• They will work closely with project teams, IT staff, and other stakeholders to facilitate seamless transitions and minimize disruptions to business activities.

Key Responsibilities

• Change Planning and Management : Develop and maintain the change management process in accordance with organizational guidelines and best practices.
• Facilitate the Change Advisory Board (CAB) meetings to discuss higher-risk changes. Create and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.
• Risk Assessment and Stakeholder Communication : Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Ensure that all changes are assessed for their impact and risk before approval. Communicate plans and status updates to all relevant stakeholders, ensuring clarity and transparency throughout the process.
• Implementation and Review : Coordinate with IT and project managers to ensure changes are implemented correctly and on schedule. Monitor and report on the progress of change implementation.
• Conduct post-implementation reviews and closure of change records to ensure successful change management.
• Training and Support : Provide training and support to change management processes and tools.
• Develop user-friendly documentation to assist staff in implementing changes effectively.
• Offer direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
• Continuous Improvement : Monitor the effectiveness of change management and make recommendations for enhancement.
• Stay updated with the latest trends and best practices in change management to adopt and implement.
• Required Skills and Qualifications : Bachelor’s degree in Business Administration, Information Technology, or related field.
• A Master’s degree or relevant certifications (e.g., Prosci Certified Change Practitioner, ITIL) is preferred. Proven 8+ experience in change management, project management, or a similar role.
• Excellent understanding of ITIL practices, particularly in Change Management. Strong analytical and decision-making abilities.
• Exceptional communication and interpersonal skills. Ability to manage multiple priorities and work under pressure.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management and Information Technology

Telecommunications

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