Manager Business Analysis

Etihad; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A national airline of UAE is seeking a Data Analytics Lead to drive the business intelligence and analytics strategy. This role involves collaborating with stakeholders to enhance data processes and build visualizations that improve user experiences across digital platforms. The ideal candidate has over 5 years of experience in data analytics and holds a Bachelor's degree in a related field.

Qualifications

• 5+ years of experience in data analytics, reporting, and database management.
• Strong background in building dashboards and analytical reports.

Responsibilities

• Develop BI and analytics strategy aligned with department objectives.
• Collaborate with stakeholders to identify needs and projects.
• Enhance BI analytics operating model for better performance.

Skills

Data visualization

Business intelligence

Analytical reporting

Data cleansing

Education

Bachelor’s degree in computer science or related field

Job description

Synopsis

Leads a team in gathering business intelligence and advanced data analysis to provide relevant information and knowledge in support of planning, decision-making, and the optimization of Etihad’s digital platforms. The role involves designing, building, and managing data visualization programs (including dashboards, scorecards, and analytical reports) to increase conversion rates, improve self-service adoption, and enhance user experience across all transactional platforms.

Accountabilities

1. Develop the business intelligence and analytics strategy to achieve department objectives.
2. Collaborate with stakeholders to identify needs, use cases, priorities, and define plans/projects for implementing BI and analytics solutions supporting operational requirements.
3. Continuously enhance the BI analytics operating model in compliance with relevant policies to optimize performance and resource utilization.
4. Identify data quality issues and develop programs, algorithms, and automated processes to cleanse, integrate, and evaluate large datasets from multiple sources.
5. Derive meaningful insights from large data and metadata sources; interpret and communicate findings to product, service, and business managers.
6. Generate periodic dashboards providing snapshots of key KPIs aligned with departmental objectives.
7. Develop and implement regular reporting (weekly, monthly, quarterly, yearly) on key metrics.

Education & Experience

1. Bachelor’s degree in computer science, information technology, or a related field.
2. At least 5 years of experience in data analytics, reporting, and database management.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was established in 2003 and has become one of the world’s leading airlines. Based in Abu Dhabi, Etihad operates passenger and cargo flights to destinations across the Middle East, Africa, Europe, Asia, Australia, and North America. Through codeshare partnerships, Etihad offers access to hundreds of international destinations. The airline has received numerous awards for its service, products, cargo, and loyalty programs. Etihad’s Journey 2030 strategy aims to double its fleet size and triple its customer base over the next six years to become the airline everyone wants to fly with.

To learn more, visit etihad.com.