Manager - Admissions - Dubai Holding Entertainment

Dubai Holding; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Dubai Holding Entertainment is seeking a Manager – Admissions to lead entry operations at their attractions. The role includes developing operational strategies, managing a team, and ensuring guest satisfaction through effective ticketing and guest flow management. Ideal candidates will possess strong leadership skills with a background in hospitality or related fields. Competitive benefits and a commitment to employee empowerment are hallmarks of the workplace culture.

Benefits

Comprehensive benefits package

Competitive compensation

Career development opportunities

Qualifications

• 6–8 years in operations within a theme park or high-volume guest service.
• 3+ years in a leadership role.
• Experience in budgeting and workforce planning.

Responsibilities

• Develop and execute operational strategy for Entry Operations.
• Manage performance of entry team including supervisors and attendants.
• Monitor operational KPIs and resource utilization.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Tools

Ticketing and access control systems

Job description

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit –reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

An opportunity has arisen for a to join as a Manager – Admissions. The main duties and responsibilities of this role:

• Develop and execute the operational strategy for Entry Operations aligned with park objectives.
• Manage the performance of the entire entry team including supervisors, team leaders, and attendants.
• Ensure efficiency in ticketing systems, guest flow, turnstile operations, and queue control.
• Drive continuous improvement through process optimization, guest feedback, and technology.
• Collaborate with marketing, sales, and guest services to align promotions and guest communication.
• Oversee training programs, talent development, and succession planning for the department.
• Ensure full compliance with health, safety, and security protocols across entry areas.
• Monitor operational KPIs, budgeting, and resource utilization, and report to senior leadership.
• Lead emergency response and guest incident resolution related to park entry areas.
• Any other duties may be reasonably requested by the Management Team

About you

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• 6–8 years in operations within a theme park, entertainment, or high-volume guest service environment, including 3+ years in a leadership role
• Advanced proficiency in ticketing and access control systems
• Budgeting, workforce planning, and performance analysis
• Strong leadership, communication, and problem-solving skills
• Project management and stakeholder engagement experience

About the Benefits

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment