Management Trainee - SPA & Recreation

Rosewood Hotels and Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel seeks a Management Trainee for their Spa & Recreation department. The role involves managing spa services, ensuring high safety standards, and maintaining excellent customer service. Ideal candidates will have a diploma from a recognized hotel management school and a passion for guest service.

Qualifications

• At least one 6-month internship at a 5-star hotel.
• Proficient in information systems and basic computer skills.
• Fluency in English, additional languages preferred.

Responsibilities

• Demonstrate knowledge of all products and services at the spa.
• Manage programs for group spa requests and appointments.
• Ensure sanitary conditions are maintained in the spa and pool areas.

Skills

Attention to detail

Speed

Accuracy

Organization

Problem-solving

Teamwork

Confidentiality

Guest service understanding

Education

Diploma from an accredited Hotel Management School

Tools

Microsoft Office

Job description

Responsible for understanding and adhering to the Division's SOPs and Policies to effectively perform managerial functions within the Spa & Recreation department, in line with hotel standards. The role includes directing, implementing, and maintaining a service and management philosophy that guides staff.

Responsibilities:

1. Be knowledgeable about all products and services offered at the Spa, pool area, and Rosebuds program.
2. Demonstrate high levels of product knowledge and job skills, with enthusiasm for continuous learning and staff development.
3. Implement effective communication systems within the department, such as the Rosewood Daily Review, to ensure hotel information is effectively communicated.
4. Maintain high safety standards in the workplace.
5. Manage programs for group spa requests and sales, oversee resumes, contracts, appointment scheduling, and staffing requirements.
6. Communicate upcoming VIP or repeat guest visits and reinforce their special requests and needs.
7. Supervise housekeeping standards in the spa, gym, pool area, and Rosebuds.
8. Ensure sanitary conditions are maintained throughout the spa, pool areas, and Rosebuds at all times.

Qualifications:

1. Experience: At least one 6-month internship at a 5-star hotel.
2. Education: Diploma from an accredited Hotel Management School.
3. General Skills: Attention to detail, speed, accuracy, organization, problem-solving, teamwork, confidentiality, and guest service understanding.
4. Technical Skills: Proficiency in information systems, basic computer skills, and Microsoft Office.
5. Language: Fluency in English; additional languages preferred.
6. Physical Requirements: Ability to exert physical effort, reach, stand, communicate effectively, and endure physical movements.
7. Licenses & Certifications: None required.

Additional Information:

• Company Industry: Hotels, Hospitality
• Department: Administration
• Keywords: Management Trainee - SPA & Recreation

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