Maintenance Technician - Elevators & Escalators

KONE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

KONE is seeking a Maintenance Technician in Dubai to provide exceptional service through proactive equipment management and customer relations. The ideal candidate will have a background in Electrical or Electronics Engineering, with experience in preventive maintenance in a reputed elevator company. This role offers an opportunity to be part of a dedicated team that prioritizes safety and quality, ensuring our customers' satisfaction.

Qualifications

• Minimum 2-5 years of solid Preventive Maintenance and Troubleshooting experience.
• Candidates must have a good command of English.

Responsibilities

• Perform regular maintenance checks and tasks; attend call-outs.
• Manage customer satisfaction through quality service and communication.
• Ensure safety and performance of equipment.

Skills

Good verbal communication

Good written communication

Basic IT skills

Basic digital foundation skills

Education

ITI / Vocational Certificate / Diploma Engineering in Electrical/Electronics/Automation

Job description

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a service mindset to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.

Responsibilities

Customer relationship management

Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

Responsible for accurate and real-time back reporting of work performed (at the equipment level)

Accountable for equipment safety and performance

Accountable for identifying site risks, and communicating them to his supervisor

Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure

Accountable for identifying “unplanned” service repairs based on the equipment needs.

Service operations

Accountable for the end-users and the site safety

Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes

Accountable for raising sales to lead to his supervisor

Accountable for exact and timely back reporting of the work done according to the process

Responsible for submitting timesheets based on the execution

Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition

Responsible for regular updates of his supervisor on all relevant information

Requirements

ITI / Vocational Certificate / Diploma Engineering in Electrical / Electronics / Automation streams or equivalent

Good verbal and written English communication skills

Candidates with basic IT skills will be given a preference

Candidates with basic digital foundation skills will be the right candidate for this position

Minimum 2 - 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must

Candidates meeting the above requirements should only apply for this position.