Maintenance Technician - Elevators & Escalators

KONE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global engineering company in Dubai is seeking a Maintenance Technician to ensure quality service and equipment safety. You will perform maintenance checks, interact with customers, and identify risks on-site. The ideal candidate has an engineering diploma and 2-5 years of experience. This position requires good communication skills and a service mindset.

Qualifications

• Minimum 2-5 years of solid preventive maintenance experience.
• Basic IT skills and digital foundation skills preferred.

Responsibilities

• Ensure customer satisfaction through quality service.
• Perform regular maintenance checks and tasks.
• Identify site risks and communicate them to your supervisor.

Skills

Customer relationship management

Verbal and written English communication

Preventive maintenance experience

Troubleshooting skills

Education

ITI / Vocational Certificate / Diploma in Engineering

Job description

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions. To complement our growth plans, we are looking for Maintenance Technicians with a service mindset to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication with the customer and the equipment users. As a maintenance technician, you will perform regular maintenance checks and tasks, as well as attend call-outs.

Responsibilities

1. Customer relationship management
2. Ensure customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
3. Provide accurate and real-time reporting of work performed (at the equipment level)
4. Equipment safety and performance
5. Identify site risks and communicate them to your supervisor
6. Take immediate on-site action in case of high-risk identification and follow escalation procedures
7. Identify unplanned service repairs based on equipment needs
8. Service operations
9. Ensure safety for end-users and the site
10. Follow safe working practices and carry out operations according to maintenance and safety instructions
11. Execute service visits (planned maintenance, callouts, repairs) respecting schedules, quality standards, and processes
12. Sales and reporting
13. Contribute to sales efforts by providing accurate information to your supervisor
14. Report work accurately and promptly according to the process
15. Submit timesheets based on work execution
16. Maintain service tooling, van, instruments, etc., in safe and good condition
17. Update your supervisor regularly on relevant information

Requirements

1. ITI / Vocational Certificate / Diploma in Engineering (Electrical, Electronics, Automation) or equivalent
2. Good verbal and written English communication skills
3. Basic IT skills are preferred
4. Basic digital foundation skills are desirable
5. Minimum 2-5 years of solid preventive maintenance and troubleshooting experience with a reputed elevator company
6. Only candidates meeting these requirements should apply