M365 Consultant

Dicetek LLC; Abu Dhabi; On-site; AED 180,000 - 360,000; Full time

Job summary

Dicetek LLC in Abu Dhabi seeks an experienced M365 Adoption and Change Manager to lead a modern workplace initiative and maximize the value of Microsoft 365 across the organization.

You will evaluate usage, drive adoption, design training, build champions, align with IT, and measure KPI impact through data-driven insights and continuous improvement.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3–5 years leading M365 adoption and change projects in large orgs.
• Experience with M365 tools and services and their business use cases.
• Strong change management skills using frameworks (Prosci ADKAR, Kotter, Bridges).
• Excellent communication, presentation and facilitation abilities.

Responsibilities

• Evaluate current M365 usage across the organization, identify gaps and KPIs.
• Oversee M365 applications and drive adoption.
• Develop and deliver training and support for M365 users and champions.
• Build and manage a network of M365 champions for adoption and best practices.
• Collaborate with teams to provide solutions tailored to their needs.
• Define project KPIs and track them during and after projects.
• Measure adoption impact using data and feedback and report outcomes.

Skills

MS 365

MS Exchange

MS Teams

MS Viva

MS Intune

Identity Access Management

Education

Bachelor's degree in business, IT, or related field

Job description

Key Responsibilities

• Evaluate the current level of M365 usage and maturity across the organization find gaps and opportunities and set success metrics and KPIs nbsp
• Oversee the M365 applications and increase adoption nbsp
• Develop and deliver effective communication training and support for M365 users champions and leaders nbsp
• Build and manage a network of M365 champions who can support M365 adoption and best practices nbsp
• Work with different teams or units to provide solutions based on their needs nbsp
• Define project KPIs and track them during and after the project nbsp
• Measure and report on the adoption and impact of M365 tools and services using data and feedback nbsp
• Identify and solve risks and issues that may affect the adoption and change process and elevate as needed nbsp
• Work with IT business and project teams to align and integrate M365 adoption and change activities with other initiatives and processes nbsp
• Keep up with the latest trends and developments in M365 and provide insights and suggestions on how to use new features and functions nbsp
• Experience in designing deploying and supporting Microsoft Modern Workplace solutions nbsp
• Analyze user feedback and usage data to find patterns trends and areas for improvement in M365 application adoption and engagement nbsp
• Conduct regular user training sessions and workshops to promote best practices and ensure effective use of M365 tools nbsp
• Provide troubleshooting support for users with technical issues with M365 applications working with IT support teams as needed nbsp
• Lead cross-functional teams in the evaluation selection and implementation of new M365 applications or integrations to meet changing business needs nbsp
• Monitor licensing agreements and software subscriptions for M365 tools optimizing usage and costs where possible nbsp
• Monitor and measure the adoption and impact of M365 tools and services using data and feedback and report on the progress and outcomes
• Stay informed about industry trends and emerging technologies related to M365 recommending strategies for incorporating innovations into the organization s digital workplace nbsp
• Foster a culture of collaboration and knowledge-sharing among M365 users encouraging teamwork and information exchange through digital platforms Strong knowledge of MS 365 apps MS Exchange MS Teams MS Viva MS Intune and MS Identity Access Management nbsp
• Maintain documentation and knowledge repositories for M365 applications ensuring resources are current and available to users nbsp

Qualifications

• Bachelor's degree in business, IT, or related field, or equivalent work experience.
• At least 3-5 years of experience in leading and managing M365 adoption and change projects, preferably in a large and complex organization.
• Experience working with M365 tools and services, and their benefits and use cases for different business scenarios and user personas.
• Strong knowledge and experience in applying change management methodologies, frameworks, and best practices, such as Prosci ADKAR, Kotter, or Bridges.
• Excellent communication, presentation, and facilitation skills, with the ability to tailor the message and delivery to different audiences and channels.
• Strong interpersonal, collaboration, and stakeholder management skills, with the ability to build trust and influence at all levels of the organization.
• Highly analytical, data-driven, and results-oriented, with the ability to track and report on adoption and change metrics and outcomes.
• Creative, innovative, and agile, with the ability to adapt to changing needs and expectations.
• Certifications in M365, change management, or project management are desirable.
• SkillsM365 AdoptionChange ManagementStakeholder Management