M365 + AD L1 Support Engineer – Device & User Migration (Cutover Support)

Stellar Technologies; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an L1 Support Engineer to facilitate M365 and Active Directory migrations. This role is essential for ensuring a smooth transition for users, providing both on-ground and remote support during migration activities. You will assist with device readiness checks, user configurations, and documentation of migration processes. If you have a foundational understanding of Microsoft 365 services and enjoy helping users navigate technology, this opportunity is perfect for you. Join a dynamic team and contribute to seamless system availability and user satisfaction.

Qualifications

• Basic understanding of Microsoft 365 services and Active Directory.
• Hands-on experience with Windows OS and troubleshooting.

Responsibilities

• Support M365 and AD-based device and user migrations.
• Assist users in configuring M365 services post-migration.
• Document all migration activities and issue logs.

Skills

Microsoft 365 services

Active Directory

Windows OS troubleshooting

ITSM tools (ServiceNow, Jira)

Communication skills

Job description

Role Summary:
We are hiring an L1 Support Engineer to assist in the M365 and Active Directory (AD) migration activities, including device migration, user account migration, and cutover support. The role is crucial in providing on-ground and remote support during planned migrations to ensure seamless user transition and system availability.

Key Responsibilities:

• Support M365 and AD-based device and user migrations following defined cutover plans.

• Perform pre- and post-migration device readiness checks (login, network, application access).

• Assist users in configuring M365 services (Outlook, OneDrive, Teams, etc.) post-migration.

• Escalate unresolvable issues to L2/L3 teams and track incident resolution.

• Assist with user profile transfer, email backup/restoration, and license assignment.

• Coordinate with migration leads during cutover windows for issue logging and resolution.

• Document all migration activities, issue logs, and user confirmations.

Requirements:

• Basic understanding of Microsoft 365 services (Exchange Online, OneDrive, Teams).

• Familiarity with Active Directory, user account provisioning, and group policies.

• Hands-on experience with Windows OS and basic device troubleshooting.

• Understanding of cutover support procedures, including rollback and validation.

• Good communication skills for user support (remote and on-site).

• Familiarity with ITSM tools (e.g., ServiceNow, Jira) and documentation practices.

• 3 months contract