Luxury Retail Sales Lead — Client Relations & Merchandising

Christian Dior Couture; Abu Dhabi; On-site; AED 167,000 - 257,000; Full time

Job summary

Christian Dior Couture is seeking a Senior Sales Associate to deliver exceptional customer service and drive sales through expert product knowledge. The role includes stock replenishment, promotions, and cash handling in a luxury retail setting.

You will build lasting relationships with clients, maintain merchandising standards, and participate in trainings and meetings to stay ahead of launches and promotions.

Qualifications

• Bachelor’s degree or diploma in Business Administration.
• Minimum 3 years in retail, luxury preferred.
• Pleasant appearance and grooming.
• Strong communication skills.
• Passionate about fashion and luxury retail.
• Outstanding customer service.
• Ability to work in fast-paced environment.
• Physical ability to stand for extended periods.
• Flexible hours including nights, weekends, holidays.
• Adhere to company policies and standards.

Responsibilities

• Achieve sales targets using advanced techniques and product knowledge.
• Assess customers’ needs and provide product information.
• Build loyalty through client book and relationships.
• Focus on selling and upselling.
• Communicate with customers to meet or exceed expectations.
• Maintain high Visual Merchandising standards and inventory.
• Ensure high level of customer satisfaction.
• Stay aware of promotions and advertisements.
• Participate in store meetings and training.

Skills

Customer service

Communication skills

Time management

Upselling

Grooming

Education

Bachelor's degree / Diploma in Business Administration

Job description

Christian Dior Couture is seeking a Senior Sales Associate to deliver exceptional customer service and drive sales through expert product knowledge. The role includes stock replenishment, promotions, and cash handling in a luxury retail setting.

You will build lasting relationships with clients, maintain merchandising standards, and participate in trainings and meetings to stay ahead of launches and promotions.