Luxury Retail-Customer Service Officer

Confidential; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail company in Dubai is seeking a Luxury Retail‑Customer Service Officer to enhance client experiences. The successful candidate will manage client interactions and ensure a seamless service from initial contact to ongoing support. Ideal applicants will have 2+ years in UAE customer service and strong communication skills. Experience with high-net-worth individuals is a plus. The role offers a professional environment and a work schedule of Monday to Saturday, 9 AM to 6 PM.

Qualifications

• Minimum 2 years of UAE-based experience in customer service or client relations role.
• Excellent verbal and written communication skills in English.
• Experience dealing with high-net-worth individuals or VIP clients is an advantage.

Responsibilities

• Serve as the first point of contact for clients, providing prompt assistance.
• Manage client communications via phone, email, and in person.
• Maintain accurate client records and interaction logs.

Skills

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Multitasking

Education

Bachelor's degree

Job description

Job Overview

We are seeking a polished and proactive Luxury Retail‑Customer Service Officer to join our team. In this client‑facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism.

As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.

Key Responsibilities

• Serve as the first point of contact for clients, providing prompt and professional assistance.
• Manage client communications via phone, email, and in person with a high level of service.
• Present and explain company services to new and existing clients clearly and accurately.
• Maintain accurate and up‑to‑date client records and interaction logs.
• Handle client concerns or complaints with efficiency, empathy, and resolution‑focused communication.
• Coordinate with internal departments to ensure smooth service delivery.
• Uphold company policies and maintain strict confidentiality in all client dealings.

Requirements

• Minimum 2 years of UAE‑based experience in a customer service or client relations role (required).
• Bachelor’s degree (preferred).
• Excellent verbal and written communication skills in English.
• Professional appearance and strong interpersonal skills.
• Discreet, reliable, and customer‑focused attitude.
• High attention to detail and the ability to multitask in a fast‑paced environment.
• Experience dealing with high‑net‑worth individuals (HNWI) or VIP clients is an advantage.
• Previous experience in luxury sectors such as high‑end retail, hospitality, or finance is preferred.

Work Schedule

Monday to Saturday | 9:00 AM – 6:00 PM