Luxury Resort Front Desk Ambassador

Talentmate; Fujairah City; Vor Ort; AED 42.000 - 54.000; Vollzeit

Zusammenfassung

InterContinental Fujairah Resort is seeking a Guest Service Agent to be the first point of contact for guests, delivering warm, knowledgeable service during check-in and check-out throughout their stay.

You will uphold IHG Rewards and ICA enrolments, assist with reservations, and coordinate with departments to ensure a seamless guest experience in a luxury setting on the Fujairah coast. Fluency in English is required; Arabic is a plus.

Qualifikationen

• Diploma or degree in Hospitality Management, Tourism, or a related field.
• Minimum 1 year of Front Office or Guest Service experience, preferably in a hotel.
• Proficiency in Opera or other hotel property management systems (PMS).

Aufgaben

• Welcome guests in a friendly, prompt and professional manner.
• Check guests in, issue room keys, provide information on hotel services and location.
• Ensure required identification is taken from guests at check-in per local requirements.
• Answer phones in a prompt and courteous manner.
• Upsell rooms to maximize hotel revenue.
• Answer, record and process guest calls, requests, and concerns.
• Check guests out, resolving late or disputed charges.
• Process cash and card transactions accurately per procedures.
• Issue and manage guest safe-deposit boxes.
• Inform management of outstanding requests or issues for follow-up.
• Resolve guest problems using service recovery guidelines.
• Follow hotel safety protocols and report incidents to on-duty supervisor.
• Routinely book guest reservations and handle cancellations/changes.
• Collaborate with other departments to ensure quality service.
• Enroll guests in IHG Rewards and ICA programs where applicable.
• Ensure all charges post correctly to guest bills.

Kenntnisse

Guest service

Communication

Teamwork

Ausbildung

Hospitality management degree or diploma

Tools

Opera PMS

Jobbeschreibung

InterContinental Fujairah Resort is seeking a Guest Service Agent to be the first point of contact for guests, delivering warm, knowledgeable service during check-in and check-out throughout their stay.

You will uphold IHG Rewards and ICA enrolments, assist with reservations, and coordinate with departments to ensure a seamless guest experience in a luxury setting on the Fujairah coast. Fluency in English is required; Arabic is a plus.