Luxury Hotel Admin & Guest Services Coordinator

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking an Administrative team member to support guest services and office operations.

You will respond to guest questions by phone and email, enter and retrieve information in databases, and prepare routine documents with standard software. Responsibilities include maintaining confidentiality, following all policies, assisting guests with diverse needs, and collaborating with colleagues to ensure smooth service delivery.

Responsibilities

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Enter and retrieve information contained in computer databases to update records, files, reservations, and guest inquiries.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Follow all company policies and procedures, maintain confidentiality of proprietary information, and protect company assets.

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking an Administrative team member to support guest services and office operations.

You will respond to guest questions by phone and email, enter and retrieve information in databases, and prepare routine documents with standard software. Responsibilities include maintaining confidentiality, following all policies, assisting guests with diverse needs, and collaborating with colleagues to ensure smooth service delivery.