Luxury Hospitality People & Culture Executive

Accor; Dubai; On-site; AED 268,000 - 402,000; Full time

Job summary

Delano Dubai, by Ennismore, seeks a People & Culture Executive to shape how our people experience life at the hotel—from onboarding to daily support. You will partner with the People & Culture team and hotel leaders to keep processes running smoothly, ensuring that our culture, policies and payroll are managed with care and precision.

This hands-on role requires attention to detail, confidentiality and a passion for delivering exceptional employee experience within luxury hospitality in the UAE.

Qualifications

• Experience in People & Culture or Human Resources, ideally within luxury or lifestyle hospitality.
• A warm, approachable manner and the ability to build trust with people at every level.
• Experience supporting onboarding, employee administration and day-to-day people processes.
• Confidence using HR systems, recruitment platforms and Microsoft Office.
• An understanding of UAE employment practices and hotel operations.
• Strong organisation, attention to detail and the ability to follow through while managing competing priorities.
• Sound judgement and discretion when handling confidential information.
• A collaborative, people-first mindset and the curiosity to find better ways of doing things.

Responsibilities

• Coordinate onboarding so new joiners feel informed, prepared and welcomed.
• Prepare employment paperwork in line with approved terms and follow up on outstanding documents.
• Work with departments to organise joining arrangements, induction schedules and the practical details of settling in.
• Support recruitment through interview arrangements, candidate communication and updates in SmartRecruiters.
• Be an approachable point of contact for questions about policies, benefits and day-to-day working life.
• Listen with care, provide clear guidance and involve the right People & Culture colleague when further support is needed.
• Handle personal information and sensitive conversations with discretion.
• Help team members navigate requests and processes, keeping them informed along the way.
• Maintain accurate employee records, personnel files and People & Culture systems.
• Prepare letters, certificates and documentation for approved transfers, promotions and other employment changes.
• Track probation reviews, leave and attendance records, following up with leaders where needed.
• Provide timely, accurate payroll inputs and coordinate visa and work permit requirements with the relevant teams.
• Keep records organised and ready for reporting and audits.
• Help organise recognition, wellbeing initiatives, celebrations and team events.
• Create clear, engaging team communications that reflect Delano’s personality.
• Support People Development with learning arrangements, participation records and team activities.
• Listen to feedback and contribute practical ideas that improve the team experience.
• Coordinate the paperwork and arrangements for internal moves and departures.
• Work with Payroll, IT and department leaders to complete clearance and offboarding requirements.
• Arrange exit interviews and ensure relevant feedback reaches the People & Culture leadership team.
• Help each transition feel organised, respectful and well communicated.
• Onboarding: New joiners arrive with the right arrangements in place and feel welcomed and supported.
• Team Support: Enquiries are handled with care, clear guidance and timely follow-up.
• Record Accuracy: Employee files and systems remain complete, current and confidential.
• Payroll & Administration: Inputs and employment documents are accurate and delivered within agreed timelines.
• Process Follow-through: Probation reviews, approvals and outstanding paperwork are tracked through to completion.
• Team Engagement: Activities and communications encourage participation, recognition and connection.
• Collaboration: Departments know what is needed, who is responsible and what happens next.
• Continuous Improvement: Team feedback leads to practical improvements in everyday People & Culture processes.

Job description

Delano Dubai, by Ennismore, seeks a People & Culture Executive to shape how our people experience life at the hotel—from onboarding to daily support. You will partner with the People & Culture team and hotel leaders to keep processes running smoothly, ensuring that our culture, policies and payroll are managed with care and precision.

This hands-on role requires attention to detail, confidentiality and a passion for delivering exceptional employee experience within luxury hospitality in the UAE.