Luxury Guest Services Agent - Front Desk & Concierge

Avani Palm View Dubai Hotel & Suites; Dubai; Sur place; AED 67 000 - 112 000; Plein temps

Résumé du poste

Avani Palm View Dubai Hotel & Suites is seeking a Guest Service Centre Agent to handle guest calls, requests, and inquiries with a friendly, professional, and efficient approach. You will be the key contact between guests and hotel departments, delivering a seamless luxury service experience in line with Avani’s standards.

You will coordinate with Housekeeping, Engineering, and Food & Beverage to ensure timely service, document guest interactions, and support front office operations while

Responsabilités

• Answer incoming internal and external calls promptly, professionally, and according to hotel telephone etiquette standards.
• Handle guest inquiries, requests, and concerns with care, ensuring a positive and personalized experience.
• Provide accurate information about hotel facilities, services, operating hours, and local attractions.
• Coordinate guest requests with Housekeeping, Engineering, Food & Beverage, and other departments to ensure timely service.
• Record, monitor, and follow up on guest requests and complaints until they are resolved.
• Assist guests with wake-up calls, transportation arrangements, and other service requests.
• Manage incoming messages and ensure they are delivered accurately and on time.
• Maintain accurate records of guest interactions, requests, and service follow-ups in the hotel system.
• Handle guest complaints calmly and professionally, escalating unresolved concerns to the supervisor.

Description du poste

Avani Palm View Dubai Hotel & Suites is seeking a Guest Service Centre Agent to handle guest calls, requests, and inquiries with a friendly, professional, and efficient approach. You will be the key contact between guests and hotel departments, delivering a seamless luxury service experience in line with Avani’s standards.

You will coordinate with Housekeeping, Engineering, and Food & Beverage to ensure timely service, document guest interactions, and support front office operations while