Luxury Doorperson & Bell Services — Guest Welcome Pro

IHG Hotels & Resorts; Dubai; On-site; AED 45,000 - 73,000; Full time

Benefits offered by this job

full uniform

generous room discounts

world-class training programs

Job summary

InterContinental Residences Dubai Business Bay seeks a Doorperson/Bellperson to deliver warm, personalised arrivals and departures for guests and residents in a luxury residential setting. You will welcome guests, assist with luggage, escort to residences, and coordinate transportation with Front Office and Concierge teams.

You will embody professionalism and brand standards, ensuring every interaction is courteous and efficient, while maintaining a polished entrance and bell desk presence in a

Qualifications

• High school diploma or equivalent.
• Hospitality qualification is an advantage.
• Previous experience in Doorperson, Bell Services, Concierge, Front Office, Guest Services, or a similar hospitality role preferred.
• Experience in luxury or upscale hotels, resorts, or residences is advantageous.
• Knowledge of Dubai attractions, destinations, and local services is beneficial.
• Valid UAE driving licence is an advantage, where operationally required.

Responsibilities

• Welcome guests and residents warmly and professionally upon arrival.
• Open and hold vehicle and entrance doors as appropriate.
• Assist guests with entering and exiting vehicles safely.
• Maintain a visible and welcoming presence at the residence entrance.
• Assist with taxi, limousine, valet, and other transportation arrangements.
• Coordinate with Concierge and Front Office to support arriving and departing guests.
• Recognise and appropriately acknowledge returning guests, residents, VIPs, and special occasions.
• Assist guests with luggage handling, storage, and delivery.
• Escort guests to guestrooms and residences.
• Explain residence features, facilities, services, and relevant information during the escort.
• Assist departing guests with luggage and transportation arrangements.
• Deliver guest items, messages, amenities, packages, and other requested items efficiently.
• Maintain accurate luggage handling procedures and records.
• Ensure luggage and personal belongings are handled with care at all times.
• Respond promptly and courteously to guest requests and enquiries.
• Provide directions and information about residence facilities, Dubai attractions, restaurants, shopping, and local destinations.
• Anticipate guest needs and provide personalised assistance whenever possible.
• Assist with transportation and local arrangements when required.
• Communicate relevant guest requests and preferences to the appropriate department.
• Maintain a high level of professionalism during all guest interactions.
• Coordinate with Front Office regarding arrivals, departures, VIPs, room readiness, and special requests.
• Support Concierge operations during busy periods.
• Maintain an organised and efficient bell desk and entrance area.
• Ensure luggage storage areas are clean, organised, and secure.
• Keep luggage carts and guest service equipment clean and in excellent condition.
• Assist other Front Office operations when required.
• Handle guest belongings with care and professionalism.
• Follow residence procedures for luggage storage, deliveries, and access control.
• Remain alert to unusual activity and report concerns to Security or management.
• Report lost and found items promptly in accordance with hotel procedures.
• Follow all safety, security, and emergency procedures.
• Assist with maintaining a safe and unobstructed entrance and arrival area.
• Maintain cleanliness, presentation, and organisation of the entrance, lobby, bell desk, and luggage areas.
• Ensure entrance areas and guest service equipment consistently meet brand standards.
• Maintain a professional personal appearance in accordance with InterContinental grooming and uniform standards.
• Support the overall presentation of the arrival experience.
• Warm, polished, and memorable guest arrivals and departures.
• Consistently positive guest feedback regarding service and professionalism.
• Safe, accurate, and efficient handling of guest luggage and belongings.
• A welcoming, organised, and well-presented residence entrance.
• Strong communication and teamwork with Front Office, Concierge, Housekeeping, Security, and other departments.
• Excellent knowledge of residence facilities and key Dubai attractions.
• Consistent delivery of InterContinental luxury service standards.

Skills

Guest service

Communication

Professional presentation

Teamwork

Education

High school diploma or equivalent

Hospitality qualification (advantage)

Job description

InterContinental Residences Dubai Business Bay seeks a Doorperson/Bellperson to deliver warm, personalised arrivals and departures for guests and residents in a luxury residential setting. You will welcome guests, assist with luggage, escort to residences, and coordinate transportation with Front Office and Concierge teams.

You will embody professionalism and brand standards, ensuring every interaction is courteous and efficient, while maintaining a polished entrance and bell desk presence in a