Luxury Client Advisor — Elevate Customer Experiences

Tiffany & Co.; United Arab Emirates; On-site; AED 134,000 - 201,000; Full time

Job summary

A luxury retail brand in the UAE is seeking a passionate Client Advisor to deliver exceptional client experiences and embody the brand's values. The ideal candidate is a UAE National with experience in retail or luxury, strong communication skills, and a successful sales record. This position requires dedication to customer service, creativity in client interactions, and the ability to drive sales through relationship-building. Join a team committed to excellence and the distinctive Tiffany experience.

Qualifications

• Must be a UAE National.
• Experience in retail or luxury retail preferred.
• Strong track record in achieving sales results.

Responsibilities

• Embody the Tiffany brand in client interactions.
• Achieve or exceed store sales plans.
• Deliver memorable client experiences through the Tiffany Touch.

Skills

Customer service passion

Strong communication skills

Interpersonal skills

Sales results orientation

Tools

Point of Sales (POS) systems

Client tracking systems

Microsoft Outlook/email

Job description

JOB DESCRIPTION

Tiffany & Co... the name instills images of Beauty, Romance, and the iconic Blue Box. It is a Symbol of Excellence. For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures, and the evolving luxury market. Our passion and love for the brand creates a workplace like no other.

Overview

JOB DESCRIPTION

Tiffany & Co... the name instills images of Beauty, Romance, and the iconic Blue Box. It is a Symbol of Excellence. For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures, and the evolving luxury market. Our passion and love for the brand creates a workplace like no other.

We are currently looking for passionate and self-driven UAE Nationals to join the Tiffany & Co. retail team as a Client Advisor.

Responsibilities

Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set.

Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.

Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Qualifications

• Must be a UAE National.
• Experience in retail or luxury retail or relevant client-related experience is preferred.
• Have a passion for customer service and client experience.
• Strong communication and interpersonal skills.
• Proven track record in achieving sales results.
• Ability to work with a diverse client data base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.