Lux Restaurant Server | Guest Experience & Upsell Pro

IHG Hotels & Resorts; Fujairah City; On-site; AED 36,000 - 54,000; Full time

Job summary

InterContinental Fujairah Resort, part of IHG Hotels & Resorts, invites applications for a Restaurant Server role. You will welcome guests, recommend food and drinks, and ensure service remains on track and up to standard while tailoring experiences to guest preferences.

Ideal candidates have 1–2 years in hotel food service, with strong guest interaction and ability to work nights and weekends. This role offers competitive pay and advancement opportunities within a luxury resort.

Qualifications

• Greet guests warmly and take orders.
• Provide attentive service and maintain hotel standards.
• Know menus, ingredients, promotions, and dietary requirements.
• Handle cash and card payments accurately.
• Work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Greet guests warmly and take food and beverage orders promptly and professionally.
• Set up and maintain tables and service areas according to hotel standards.
• Provide attentive service, anticipate guest needs, and handle concerns professionally.
• Obtain guest feedback and share relevant comments with the Supervisor or Manager.
• Maintain good knowledge of menus, ingredients, promotions, and dietary requirements.
• Work closely with the Restaurant, Kitchen, Bar, and F&B teams to ensure smooth operations.
• Support colleagues during busy periods and assist in other areas as required.
• Participate in training and continuously develop food, beverage, and service knowledge.
• Maximize sales through effective upselling and product knowledge.
• Process orders and payments accurately using the POS system.
• Maintain high standards of food safety, HACCP, hygiene, and cleanliness.
• Follow all restaurant SOPs, hotel policies, cash handling procedures, and safety requirements.
• Perform other reasonable duties as assigned to support the smooth operation of the restaurant.

Skills

Guest interaction

Communication skills

Reading & writing

Cash handling

Flexibility

Job description

InterContinental Fujairah Resort, part of IHG Hotels & Resorts, invites applications for a Restaurant Server role. You will welcome guests, recommend food and drinks, and ensure service remains on track and up to standard while tailoring experiences to guest preferences.

Ideal candidates have 1–2 years in hotel food service, with strong guest interaction and ability to work nights and weekends. This role offers competitive pay and advancement opportunities within a luxury resort.