Lubs B2C Direct Acc Manager GKAs - Dubai

Shell; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

Shell is looking for an Account Manager to lead UAE's Direct B2C lubricants business. This role focuses on driving growth and managing strategic initiatives within the region. Ideal candidates will possess strong commercial skills, extensive experience in lubricant sales, and a collaborative approach in leading cross-functional teams.

Benefits

Flexible working hours

Remote work options

Competitive salary and performance-based bonuses

Paid parental leave

Extensive training and development programs

Qualifications

• Approximately 10 years of relevant experience, especially in lubricant sales.
• Comfortable with numbers and business finance.
• Experience managing direct channels.

Responsibilities

• Achieve/exceed KPIs: HSSE, volume, and sales excellence.
• Manage existing contracts and pursue new opportunities.
• Develop business and growth plans.

Skills

Stakeholder Management

Negotiation Skills

Communication Skills

Education

Graduate/Postgraduate in Engineering, Business, Sales, Marketing or related fields

Tools

Salesforce

SFA

Job description

If you aspire to work for global market leaders in the lubricants business and for one of the largest energy companies in the world like Shell, and if you aim to drive growth in the critical Middle East and Central Asian lubricants markets, then this could be your chance to demonstrate your abilities and achieve results in one of the most dynamic markets globally.

We aim to hire the right talent that will make the team great, as big results are always led by teams.

What's the role?

The Middle East Lubricants division is part of the Europe, Africa & Middle East region of the global lubricants business and has been identified as a key region for growth to maintain Shell's global market leadership.

You will be our focal point for the Direct B2C UAE Market—Franchise Workshops & Global Key Accounts—driving strategic initiatives to grow the ME lubricants business and achieve the 2025 ambitions and beyond. Your responsibilities include growing existing business and creating a pipeline of new direct accounts in the UAE. You will serve as the main contact point in the UAE for global key account managers and collaborate with marketing to support local business growth.

As an Account Manager overseeing UAE's Direct business, you will report to the Regional Sales Manager Middle East and lead efforts to meet growth objectives in this critical market. You will manage the business agenda for the Direct B2C segment, working with marketing, technical, finance, and other internal teams to achieve targets.

What you'll be doing

The role requires a passionate individual with strong commercial, selling, and stakeholder management skills, as well as a proven track record in managing direct accounts.

Your responsibilities include managing FWS for UAE Direct B2C Business, developing business and growth plans, and working with cross-functional teams to execute strategies.

• Achieve/exceed KPIs: HSSE, volume, net revenue, channel/product growth, and sales excellence.
• Manage existing contracts and pursue new contract opportunities.
• Engage with senior stakeholders internally and externally, requiring strong negotiation skills.
• Coordinate with marketing and technical teams for joint promotional activities and initiatives.
• Assess business performance and strategies, and take corrective actions as needed.
• Monitor competitors and market activities.
• Maintain good relationships with support functions to resolve issues and enhance customer satisfaction.
• Provide sales forecasts and coordinate supply chain logistics.
• Monitor market trends and value chain activities.
• Focus on personal development through training and skill enhancement.

What you bring

• Graduate/Postgraduate in engineering, business, sales, marketing, or related fields.
• Approximately 10 years of relevant experience, especially in lubricant sales and managing direct channels.
• Strong stakeholder management and negotiation skills.
• Comfortable with numbers, business finance, and economic levers.
• Excellent communication skills, capable of presenting to all organizational levels.
• Experience with CRM tools like Salesforce or SFA.

What we offer

You will bring your skills to Shell and work with talented, committed colleagues on significant global challenges. We offer a supportive environment to develop your skills, balance your priorities, and grow professionally in a values-driven culture that promotes honesty, integrity, and respect.

• Progression through energy transition initiatives.
• Development of transferable skills.
• Work at the forefront of technology and trends.
• Collaboration with experienced professionals.
• Flexible working hours and remote work options.
• Competitive salary and performance-based bonuses.
• Paid parental leave, including for non-birthing parents.
• Diversity and inclusion initiatives encouraging applicants of all backgrounds.
• Diverse career opportunities within international teams.
• Access to extensive training and development programs.

Shell aims to be one of the most diverse and inclusive companies. Learn more about our efforts here.

We encourage a broad range of candidates to apply and consider joining our Talent Community for future opportunities: Shell Talent Community.

Shell in the United Arab Emirates

Shell UAE is involved in every stage of the petroleum value chain—from discovery and production to distribution, marketing, and retail. We serve customers across the UAE and neighboring regions, from individual entrepreneurs and small businesses to major industries and multinational companies.