Lubs B2C Direct Acc Manager GKAs - Dubai

Shell; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

Join Shell as an Account Manager in Dubai to lead the UAE's direct B2C lubricants business. You'll work with various internal teams to achieve market growth while managing key accounts and franchise workshops. This position offers a competitive salary and the chance to work on significant challenges impacting the planet.

Benefits

Skill development opportunities

Flexible working arrangements

Competitive compensation

Comprehensive benefits including parental leave

Diversity initiatives

Qualifications

• 10 years of work experience in lubricant sales and direct channel management is preferred.
• Strong numerical and financial acumen.
• Excellent communication skills, capable of presenting to diverse audiences.

Responsibilities

• Manage franchise workshop activities for the UAE direct B2C business.
• Develop business and growth plans.
• Collaborate with various internal teams to drive performance and growth.

Skills

Commercial skills

Sales skills

Stakeholder management

Negotiation skills

Education

Graduate or Postgraduate degree in engineering, business, sales, marketing, or related fields

Tools

CRM tools (like Salesforce)

Job description

If you aspire to work for global market leaders in the lubricants industry and for one of the largest energy companies in the world like Shell, and if you want to drive growth in the critical Middle East and Central Asian lubricants markets, then this could be your chance to demonstrate your abilities and achieve results in one of the most exciting and dynamic markets globally.

We aim to hire the right talent to make our team great, as big results are always led by strong teams.

What's the role?

The Middle East Lubricants division is part of the Europe, Africa & Middle East region of the global lubricants business and is a key region for expanding Shell's market share to maintain its global leadership position.

You will serve as the focal point for the UAE market, managing franchise workshops and global key accounts, supporting strategic initiatives for growth and achieving our 2025 ambitions and beyond. Your responsibilities include growing existing business and developing new direct accounts in the UAE, acting as the main contact for global key account managers and collaborating with marketing to support local business efforts.

As an Account Manager overseeing UAE's direct business, you will report to the Regional Sales Manager Middle East and lead the business agenda for the direct B2C business, working with internal teams such as Marketing, Technical, Finance, and Customer Operations to meet growth targets.

What you'll be doing

The ideal candidate will possess strong commercial and sales skills, product and market knowledge, stakeholder management abilities, and a proven track record in managing direct accounts.

Your responsibilities include managing franchise workshop activities for the UAE direct B2C business, developing business and growth plans, and collaborating with various internal teams to drive performance and growth.

Accountabilities :

• Achieve and exceed KPIs such as volume, revenue, and sales excellence.
• Manage existing contracts and identify opportunities for up-sell and cross-sell, including price adjustments.
• Assess prospects, initiate, and close new contracts.
• Engage with senior stakeholders internally and externally, demonstrating strong negotiation skills.
• Coordinate with marketing and technical teams to develop promotional activities and technical initiatives.
• Monitor competitor activities and ensure compliance with antitrust principles.
• Build and maintain relationships with support functions to resolve issues and enhance customer satisfaction.
• Provide sales forecasts and coordinate supply chain logistics.
• Monitor market trends, pricing, and competitor activities to inform strategy.
• Focus on personal development through training and skill enhancement.

What you bring

• Graduate or Postgraduate degree in engineering, business, sales, marketing, or related fields.
• Preferably 10 years of work experience in lubricant sales and direct channel management.
• Strong numerical and financial acumen.
• Excellent communication skills, capable of presenting to diverse audiences.
• Experience with CRM tools like Salesforce or SFA.

What we offer

Join Shell and work with talented, committed colleagues on one of the most important challenges facing our planet. We offer opportunities for skill development, a values-led culture emphasizing honesty, integrity, and respect, flexible working arrangements, competitive compensation, and comprehensive benefits including parental leave and diversity initiatives.

Shell aims to be one of the most diverse and inclusive companies worldwide. We encourage applicants of all backgrounds to apply and consider joining our talent community for future opportunities.

Shell in United Arab Emirates

Shell's operations in the UAE encompass every stage of the petroleum value chain, from exploration and production to marketing and retail, serving a broad customer base from small businesses to multinational corporations.