Loyalty Account Manger Team - Support Assistant

DIFC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in Dubai seeks an Account Handler to manage KYC and POA processes. This role involves proactive client outreach, document validation, and ensuring adherence to regulatory standards. Ideal candidates will have 1-2 years of experience in telemarketing or insurance sales and possess strong customer service skills. Competitive salary and supportive work environment offered.

Qualifications

• Experience in telemarketing, ideally in a non-advised sales process.
• 1-2 years experience in health insurance or outbound sales.

Responsibilities

• Proactively contact clients to obtain KYC and POA documents.
• Check validity of documents and upload them accurately.
• Identify cancellation risks and communicate with Account Manager.
• Meet set productivity and quality standards.

Skills

Strong customer focus

Excellent interpersonal skills

Problem solving

Organisation of workload

Strong objection handling skills

Regulatory awareness

Job description

Loyalty Team Account Handler Admin Support

Reporting to the Retentions Team Manager you will be responsible for proactively outreaching existing clients to obtain up to date KYC and POA in line with regulatory requirements assisting in achieving persistency targets. You will also be responsible in assisting clients in making changes to their policy.

Main Duties / Responsibilities

• Proactively call assigned KYC and POA cases to obtain up to date documents within a specified time frame
• Responsible for checking the validity and acceptable documents
• Uploading to customer policy accurately and in timely manner
• Identify any cancellation risk and pass to Account Manager
• Ahere to our SLAs.
• Achieve persistency and other KPIs pre-determined by management
• Contribute towards overall business persistency targets
• Obtain and share regulatory required documentation
• Communicate regularly with team members
• Follow contact strategy designed to maximise contact
• Achieve / exceed set productivity and quality standards
• Adhere to regulatory targets within our territorial limits
• Adhere to Quality assurance guidelines
• Interface effectively with internal colleagues
• Maintain accurate records and files as required
• Actively support other team members and the achievement of team objectives
• To carry out other ad hoc tasks as required to meet business needs

Skills / Experience

• Organisation of workload and prioritising your day
• Strong customer focus with ability to identify and solve problems
• Strong objection handling skills
• Excellent interpersonal skills
• Good verbal and written communication
• Ability to exercise judgement
• The ability to work well in a team environment
• Basic system navigation and Microsoft application skills
• Good keyboard skills
• Regulatory awareness
• Proven track record in telemarketing both inbound and outbound ideally in a non-advised sales process
• 1 2 years experience in health industry insurance background or outbound sales background

Competencies

• Drive for results
• Listening
• Peer relationships
• Personal learning
• Priority setting
• Problem solving

About Cigna Healthcare

Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.