Logistics Operations Manager

Expeditors; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics company in Dubai is seeking a Logistics Operations Manager to oversee project management and improve customer relationships. You will manage large-scale projects, ensuring effective communication and adherence to timelines. The ideal candidate has a Bachelor's degree in Supply Chain and significant experience in logistics management, capable of leading diverse teams and projects. This role offers a full-time schedule with competitive benefits.

Benefits

Paid vacation

Holidays

401(k) Retirement Savings Plan with employer match

Medical, Dental & Vision Coverage

Qualifications

• 5 years logistics/supply chain large scale warehouse operations experience.
• 3 years experience in operations or project management.
• Strong knowledge of large scale warehouse operations.
• Ability to manage multiple large-scale projects.

Responsibilities

• Enhance customer relationships by identifying areas for improvement.
• Conduct post-implementation reviews and report to management.
• Ensure all projects follow the proper project management life cycle.

Skills

Customer service skills

Negotiation

Critical thinking

Facilitation skills

Education

Bachelor’s degree in a Supply Chain related field

Tools

Kaizen

Lean Six Sigma

PMP

Job description

The Logistics Operations Manager is responsible for planning executing monitoring controlling and closing any assigned projects. They have an entrepreneurial mindset which allows them to think about a project beyond the basic skills needed to manage it (i.e. technical knowhow and knowledge of the tasks being assigned to keep the project moving forward). Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives.

Key Responsibilities:

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Identify customer pain points perform gap analysis and recommend value add operational improvements and cost savings projects
• Serve as the first point of contact to support customer queries/problems for daily operations
• Gather requirements deliverables and timeframes from stakeholders
• Activity and resource planning (i.e. define project scope/objective and identify available resources)
• Create a clear and concise approach to execute the project and monitor its progress
• Organize and motivate the project team
• Set realistic deadlines and communicate them to the team consistently
• Analyze and manage project risk throughout the duration of the project
• Communicate key milestones to the project to all key stakeholders
• Lead project calls discussing progress challenges and ultimately facilitate decisionmaking
• Collaborate with other project managers/acting project managers to build consistency in all processes
• Conduct postimplementation reviews (i.e. evaluate performance against defined project goals) and report back to Director Program Management
• Ensure all projects follow the proper project management life cycle and include proper documentation (e.g. project charters project documentation for public consumption technical documentation enduser documentation document storage and controls)
• Manage multiple large scale projects at once
• Stay up to date with the latest trends and advancements in project management including emerging tools techniques and best practices and proactively apply new knowledge to improve processes

Qualifications :

• Bachelors degree with a specialization in Supply Chain related field or equivalent experience
• 5 years logistics supply chain large scale warehouse operations and projects or related experience
• 3 years experience in operations management or project management
• 3 years experience in owning stakeholder management and facilitation
• Strong knowledge of large scale warehouse operations
• Industry certifications such as Kaizen Lean Six Sigma Supply Chain PMP is preferred
• Excellent customer service skills including negotiation proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Risk sensitive recognizes when problems arise or are likely to arise
• Critical thinking using logic data & qualitative reasoning
• Strong facilitation skills
• Ability to perform independently and achieve success in unstructured and rapidly evolving environments
• Ability to develop evaluate recommend and present best options
• Ability to understand financials and develop budgets
• Travel less than 10

Additional Information :

Expeditors offers competitive benefits to all fulltime employees including:

• Paid vacation
• Holidays
• Flexible Days
• PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Paid Parental Leave (additional eligibility criteria)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time 40 hours per week) Monday through Friday

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime