Logistics Business Support Manager GCC

KONE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

KONE is seeking a Logistics Business Support Manager to lead logistics operations and continuous improvement projects in Dubai. The candidate will optimize logistics strategies, manage budgets, and enhance team performance while ensuring high-quality service standards. Join a company committed to innovation and excellence in vertical transportation solutions.

Qualifications

• 5-7 years of leadership experience in logistics or supply chain management.
• Extensive experience in logistics operations and customs clearance in GCC markets.
• Excellent project management and analytical skills.

Responsibilities

• Lead and optimize logistics operations, ensuring cost-effectiveness and efficiency.
• Oversee logistics budget and performance against KPIs.
• Develop and coach the logistics team, ensuring effective strategy implementation.

Skills

Leadership

Logistics operations

Supply Chain Management

Data analytics

Project Management

Job description

This role will be initiating, leading and driving Logistics Operations (transportation, customs clearance, warehouse and network optimization) & continuous improvement projects aimed at improving service, reducing logistics costs and reducing inventory in the region. Initiating improvements in logistics operation and facilitates a strategic outlook that will better serve all stakeholders. He / she is acting as the single point of contact for all Logistics related topics for the region, internally and externally, and also will be communicating and coordinating between various functions within KONE.

• The responsibilities of a Logistics Business Support Manager are to lead, direct, and control logistics operations, policies, procedures, and activities to maximise the efficiency, reliability, timeliness, and cost effectiveness of logistics operations
• Focal point of contact for KONE and the Logistics Service providers for operations of materials volume planning and control, inventory management, warehousing, logistics, customs clearance, regulatory authorities’ approvals, transport and distribution.
• Oversee the overall supply unit logistics budget; Analysis of logistics spend and tie to the financial ledger, monitor the cost effectiveness of activities to optimise resources reduce cost.
• Identification, driving and execution of continuous improvements and variable cost productivity (VCP) projects & initiatives.
• Establish KPI’s & SLA’s in areas such as transit and delivery times; inventory levels; transportation costs, warehousing costs; and service standards and monitor the operational performance of external and internal parties against these KPI’s.
• Research, negotiate, maintain, monitor, and regularly evaluate (in cooperation with Sourcing) relationships and contracts with LSP’s so that the organisation has a reliable supply of logistics services that meet its standards of quality, timeliness and cost.
• Maintain & timely reports data analytics & dashboards for metric visibility & communication .
• Responsible for conducting timely cycle counts and physical inventory in time assuring KPI’s are met, driving inventory integrity.
• Develop, coach and lead Logistics team, setting measurable goals and objectives to evaluate success to ensure that the organisation's logistics strategy is implemented effectively, consistently, and according to established guidelines and budgets.
• Support warehousing optimization / Lean projects .

These responsibilities are managed in line with the logistics processes / activities .

Performance measures

• Logistics costs spending line with budget and target assumptions.
• Inventory and WIP values
• Inventory rotation
• Delivery lead-time and Complete of Time accuracy (COT)
• Accuracy and completion of logistics processes in line with budget and targets

Professional requirements

• 5-7 Years of experience in leadership position in Logistics or Supply Chain Management.
• Extensive experience in logistics operations, warehouse, inventory management, transportation, customs clearance and supply chain management in GCC markets.
• Wide IT, data analytics, digital reporting knowledge and capabilities.
• Excellent project management and analytical skills.
• Experience working in a compliant supply chain.
• Ability to energize, develop and build rapport at all levels within the organization, ability to work effectively in a cross-functional, global team environment.

Why Join Us?

At KONE, you’ll be part of a global leader in smart and sustainable vertical transportation solutions. You’ll join a passionate, supportive team committed to innovation, collaboration, and excellence.