Lobby Lounge & Style Curator

SO/ Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah seeks a Lobby Lounge & Concept Store Manager to oversee operations and ensure exceptional guest experiences. The ideal candidate will have at least 3 years of experience in hospitality or retail management, a passion for fashion, and excellent leadership skills. This role combines vibrant guest service with retail flair, contributing to the hotel's unique atmosphere. Competitive package and growth opportunities await.

Benefits

Competitive salary

Development opportunities

Creative and rewarding environment

Qualifications

• Minimum 3 years of experience in hospitality or retail management, ideally in luxury.
• Strong background in food & beverage service and retail operations.
• Passion for fashion, design, and contemporary culture.
• Excellent leadership, communication, and guest relation skills.
• Fluent in English; knowledge of Arabic is a plus.
• Creative mindset with attention to detail.

Responsibilities

• Oversee daily operations of the Lobby Lounge and ensure exceptional service.
• Manage daily retail operations of the Concept Store, including visual merchandising.
• Recruit, train, and motivate team members while promoting a creative culture.
• Collaborate with Marketing for cross-promotions and events.
• Analyze performance metrics to drive revenue growth.

Skills

Hospitality management

Retail operations

Leadership

Guest relations

Creative mindset

Communication

Fluent in English

Understanding of fashion and design

Job description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

The Lobby Lounge & Concept Store Manager is a dual-role position responsible for leading the operations of the Lobby Lounge—a vibrant social hub that reflects SO/’s avant-garde spirit—and the Style Curator, which showcases curated fashion, art, and lifestyle pieces. This role blends hospitality, retail flair, and creative storytelling, ensuring both spaces deliver an exceptional guest experience aligned with the SO/ brand DNA.

Key Responsibilities

Lobby Lounge Operations

• Oversee daily operations of the Lobby Lounge, ensuring seamless service and a stylish, welcoming atmosphere.
• Lead the team in delivering exceptional guest experiences through personalized and intuitive service.
• Collaborate with the culinary and mixology teams to maintain innovative menus, signature drinks, and seasonal activations.
• Monitor guest satisfaction, resolve issues efficiently, and ensure brand standards are consistently met.

Style Curator Operations

• Manage the daily retail operations of the Concept Store, ensuring visual merchandising, stock management, and sales performance align with brand expectations.
• Curate and showcase a selection of high-end fashion, design, and lifestyle items that resonate with SO/’s chic and contemporary aesthetic.
• Build strong relationships with retail partners and local designers to maintain fresh and exclusive product offerings.
• Train and inspire the team to provide elevated, story-driven retail service.

Leadership & Collaboration

• Recruit, train, and motivate team members for both areas, ensuring a culture of creativity, excellence, and brand passion.
• Work closely with Marketing and Events to design cross-promotions, collaborations, and pop-up activations connecting the Lobby Lounge and Style Curated experiences.
• Analyze performance metrics, implement improvement plans, and drive revenue growth through innovative ideas and premium guest engagement.

Qualifications

• Minimum 3 years of experience in hospitality or retail management, preferably in a lifestyle or luxury environment.
• Strong background in F&B service and/or boutique retail operations.
• Passion for fashion, design, and contemporary culture.
• Excellent leadership, communication, and guest relation skills.
• Fluent in English; additional languages (especially Arabic) are a plus.
• Creative mindset with a keen eye for detail, style, and presentation.

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.