Lobby Lounge Manager (172461)

Shangri-La Hotels and Resorts; Abu Dhabi; On-site; AED 50,000 - 80,000; Full time

Job summary

Shangri-La Hotels and Resorts seeks a Lobby Lounge Manager to lead the operation of the Lobby Lounge restaurant in Abu Dhabi. The successful candidate will inspire a team to maintain high service standards and ensure guest satisfaction in a luxurious setting.

Qualifications

• Previous experience in luxury hospitality or customer service.
• Ability to work in a fast-paced environment.
• Alignment with Shangri-La values.

Responsibilities

• Oversee the operation and management of the Lobby Lounge restaurant.
• Implement and monitor service standards through training.
• Motivate and develop staff to enhance efficiency.

Skills

Service standards

Efficiency

Attention to detail

Leadership qualities

Customer service

Job description

Lobby Lounge Manager

Shangri-La Hotel Qaryat al Beri, Abu Dhabi

An exciting opportunity has arisen for a Lobby Lounge Manager. The successful candidate will oversee the operation, management, and overall performance of the Lobby Lounge restaurant. The Lobby Lounge Manager will inspire colleagues daily to uphold the high standards of service for which Shangri-La is renowned.

What are we looking for?

• High standards of service and professionalism
• Efficiency and punctuality
• Attention to detail
• A warm and friendly personality
• Ability to work in a fast-paced environment
• Leadership qualities to motivate and inspire teams
• Previous experience in luxury hospitality or customer service
• Alignment with Shangri-La values

What will you do?

• Implement and monitor service standards and procedures through training, supervision, and control
• Schedule staff rotations to ensure full coverage and maximize productivity
• Motivate, educate, and develop staff to enhance efficiency and confidence
• Address guest complaints promptly and effectively
• Greet and seat guests courteously and promptly at well-maintained tables
• Ensure timely service to all guests
• Check guest satisfaction and gather feedback
• Maintain high standards of personal grooming and uniform compliance among staff
• Continuously seek ways to improve operational efficiency
• Collaborate with the Chef to ensure quality and cost control of food
• Coordinate with the Chief Steward and bar service for smooth operations
• Ensure the outlet maintains high standards of cleanliness, tidiness, and orderliness to handle high guest turnover

About Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel features 213 luxurious guestrooms and suites, 6 four-bedroom villas with private pools, and 161 fully-furnished serviced apartments. Located within the Qaryat Al Beri complex on a private beach, the hotel offers convenient access to shopping, golf, and city attractions. It is committed to diversity, non-discrimination, and protecting personal data in accordance with applicable laws. We also prioritize a safe and healthy working environment in compliance with Occupational Health and Safety regulations.