Lobby Hostess

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nestled on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club, and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Ensures that our guests have memorable experiences at Sofitel Dubai The Palm.
• Welcomes and bids a fond farewell to all guests upon arrival and departure, following the operating procedures.
• Assists guests with resort activity inquiries and requests.
• Maintains established levels of guest service within the reception area.
• Actively elicits guest feedback and preferences regarding resort services and initiates actions to maximize guest satisfaction.
• Ensures sufficient stocking of welcome beverages, refresh towels, and special amenities.
• Coordinates transportation for guests in collaboration with the concierge desk.
• Handles difficult situations effectively, following resort policies and procedures.
• Communicates guest complaints and compliments promptly to the Front Office Manager / Duty Manager / Guest Relations Manager.
• Keeps immediate Manager / Supervisor fully informed.
• Ensures the safety and security of guests.
• Participates actively in upselling Spa, Food and Beverage outlets, and excursions.
• Adheres to service standards and LQA requirements.

Qualifications

• Excellent communication skills and presentation.
• Ability to converse with guests from diverse backgrounds.
• Fluency in English; knowledge of foreign languages is an advantage.
• Minimum 1 year experience as a Lobby Host, preferably in a similar quality hotel.
• A friendly and outgoing demeanor.
• Proactive, resourceful, and able to work independently.
• Strong decision-making abilities.