Lobby Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player seeks a Lobby Host to create unforgettable guest experiences at a luxurious resort. In this engaging role, you will welcome guests with warmth, assist with their inquiries, and ensure top-notch service standards are upheld. Your proactive approach will help enhance guest satisfaction while promoting various resort offerings. If you have a friendly demeanor, excellent communication skills, and a passion for hospitality, this is the perfect opportunity to make a significant impact in a vibrant environment.

Qualifications

• Minimum 1 year experience as a Lobby Host in a quality hotel.
• Proactive, resourceful, and able to work independently.

Responsibilities

• Ensure guests have memorable experiences at the resort.
• Handle guest complaints and communicate effectively with management.
• Participate in upselling Spa, Food and Beverage outlets.

Skills

Excellent communication skills

Presentation skills

Fluency in English

Ability to converse with diverse backgrounds

Strong decision-making abilities

Job description

Responsibilities:

• Ensures that our guests have memorable experiences at Sofitel Dubai The Palm.
• Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
• Assist guests in resort activity enquiries/requests.
• Ensure that established levels of guest service are maintained at all times within the reception area.
• Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
• Ensure sufficient stocking of welcome beverages, refresh towels, and special amenities are maintained.
• Coordinate transportation for guests in collaboration with the concierge desk.
• Handle difficult situations while effectively following resort policies and procedures.
• Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Manager.
• Keep the immediate Manager / Supervisor promptly and fully informed.
• Ensure safety and security of guests.
• Actively participate in upselling Spa, Food and Beverage outlets, and excursions.
• Ensure the standards of service as well as the LQA requirements are followed and adhered to.

Qualifications:

• Excellent communication skills and presentation.
• Ability to converse with guests from diverse backgrounds.
• Fluency in English; foreign languages an advantage.
• Minimum 1 year experience as a Lobby Host, preferably in a similar quality hotel.
• A friendly and outgoing demeanor.
• Proactive, resourceful, and able to work independently.
• Strong decision-making abilities.

Remote Work: No

Employment Type: Fulltime