Lobby Hostess

Responsibilities:

• Ensures that our guests have memorable experiences at Sofitel Dubai The Palm.
• Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
• Assist guests in resort activity enquiries/requests.
• Ensure that established levels of guest service are maintained at all times within the reception area.
• Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
• Ensure sufficient stocking of welcome beverages, refresh towels, and special amenities are maintained.
• Coordinate transportation for guests in collaboration with the concierge desk.
• Handle difficult situations while effectively following resort policies and procedures.
• Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Manager.
• Keep the immediate Manager / Supervisor promptly and fully informed.
• Ensure safety and security of guests.
• Actively participate in upselling Spa, Food and Beverage outlets, and excursions.
• Ensure the standards of service as well as the LQA requirements are followed and adhered to.

Qualifications:

• Excellent communication skills and presentation.
• Ability to converse with guests from diverse backgrounds.
• Fluency in English; foreign languages an advantage.
• Minimum 1 year experience as a Lobby Host, preferably in a similar quality hotel.
• A friendly and outgoing demeanor.
• Proactive, resourceful, and able to work independently.
• Strong decision-making abilities.

Remote Work: No

Employment Type: Fulltime