Lobby Hostess

Paramount Hotel Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Service Agent to provide exceptional service to guests. You will ensure a warm welcome, maintain lobby standards, and assist with guest preferences. Ideal candidates have over 2 years of experience in a similar role at an international five-star hotel and possess excellent communication skills. Knowledge of Microsoft Office and OPERA PMS is required.

Qualifications

• Minimum of 2 years’ experience in a Receptionist/Guest Service position.
• High level of verbal and written English.
• Additional language skills preferred.

Responsibilities

• Maintain knowledge of hotel and local services.
• Ensure lobby cleanliness and assist guests.
• Conduct hotel tours when required.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Tools

Microsoft Office

OPERA PMS

Job description

We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.

Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the cast of Paramount Hotel Dubai and start scripting your own story!

Job Purpose:

To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Paramount Hotel and build lasting relationships by following our core values

Job Responsibilities:

• Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries
• Ensure the lobby is clean, the furniture and newspapers look presentable at all times
• Ensure lobby presence at all times
• Provide a warm welcome and offer assistance to all guests entering the hotel
• Conduct hotel tours every time it is required
• Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests
• Ensure cold and warm towels are always available, as per the number of arrivals
• Deal promptly, efficiently and pleasantly with any queries
• Offer consistently professional, friendly, warm and engaging service
• Check the arrivals detailed report for the following day and day after to highlight special requests
• Check guests profile and identify repeat guests
• Update guest preferences and guest feedback in Profile Notes
• Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms
• Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity
• Perform any related duties and special projects as requested by Management

Qualifications and Experience:

• Minimum of 2 years’ experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five star hotel with more than 500 rooms
• High level of verbal and written English
• Preferably additional language (Arabic, Russian, French, Spanish, Italian, German)
• Knowledge of Microsoft Office applications
• Knowledge of OPERA PMS