Lobby Hostess

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Guest Relations Executive to manage VIP guest arrivals, ensure excellent service, and handle reservations. The ideal candidate has a degree in Hotel Management and at least one year of experience in a 5-star hotel. Fluency in Russian is required. This full-time role offers a competitive salary with various health and wellness benefits, training opportunities, and career advancement within the hotel group.

Benefits

Competitive salary and compensation

Training and development opportunities

Career advancement opportunities

Health and wellness benefits

Employee recognition programs

Work-life balance policies

Uniforms and dress code provision

Transportation services

Employee wellness programs

Qualifications

• Minimum of 1 year experience in a similar role in a 5-star hotel.
• Proficient in hotel management practices.
• Strong interpersonal and communication skills.

Responsibilities

• Prepare for daily VIP arrivals and manage check-in/out.
• Escort VIP guests to their rooms and resolve complaints.
• Handle cashiering duties and manage walk-in counter reservations.

Skills

Fluency in Russian

Customer service skills

Attention to detail

Education

University degree in Hotel Management or equivalent

Job description

MAIN DUTIES AND RESPONSIBILITIES:

1. Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
2. Keep mis-en-place ready for VIP arrivals (registration cards, room keys, welcome drinks).
3. Register and process check-in/out for all VIP guests efficiently and professionally.
4. Escort VIP guests to their rooms.
5. Update guest information into the computer after complete check-in.
6. Handle cashiering duties, foreign exchange transactions, night audits, and settlement upon guest departure.
7. Manage walk-in counter reservations at all times and process call-in reservations when the reservations section is closed.
8. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
9. Resolve guest complaints/requests and liaise with relevant departments for immediate follow-up.
10. Handle issuance of guest room key cards and ensure effective control for guest security.
11. Ensure delivery of messages, mails, and packages to guest rooms.
12. Assist at the Information counter, Foreign Exchange, and Business Centre as assigned.
13. Have knowledge of hotel rate codes, package segmentation, discounts, and handling procedures.
14. Maintain continuous contact with hotel guests to ensure efficient and courteous handling of problems or complaints.
15. Follow up with Bell Desk regarding shuttle bus services.
16. Make daily courteous calls to VIP rooms and other guests.
17. Report any unusual occurrences or requests to the manager.
18. Be aware of hotel accident prevention policies.
19. Ensure cleanliness and neatness of the front office area.
20. Review logbook, verify outstanding issues, and follow up on pending matters; identify any special assignments for the day.
21. Check hotel occupancy, functions, groups, and VIP status.
22. Re-announce VIP rooms to Housekeeping and F&B departments.
23. Check departure details for the day and upcoming days.
24. Arrange for bouquets, cakes, and cards for guests' anniversaries and birthdays.
25. Check VIP rooms after amenities are placed.
26. Coordinate with the lobby manager on arrival and departure transport arrangements.
27. File daily Guest Relations reports and documents systematically.
28. Communicate all necessary information to the next shift for smooth operations.
29. Coordinate with Front Office, Housekeeping, F&B, and General Manager regarding MIPs and VIPs.
30. Review guest comments daily and contact guests if necessary for direct action.
31. Handle all guest complaints concerning the Front Office in coordination with the Assistant Guest Relations Manager, taking corrective actions to prevent recurrence and enhance guest satisfaction.

Qualifications:

University degree in Hotel Management or equivalent, with a minimum of 1 year experience in a similar role in a 5-star hotel. Fluency in Russian is required.

Additional Information:

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi offers a competitive salary aligned with industry standards.
• Training and Development Opportunities: Access to training programs to enhance skills and career growth.
• Career Advancement: Opportunities for progression within Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Programs to reward outstanding performance.
• Work-Life Balance: Policies promoting a healthy work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines.
• Social Events and Activities: Participation in team-building and social events.
• Transportation Services: Provided transportation services.
• Employee Wellness Programs: Wellness initiatives such as fitness classes or gym access.

Remote Work: No

Employment Type: Full-time