Lobby HostBellman - The Residences

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Lobby Host (Bellman) dedicated to providing exceptional guest experiences. The role involves assisting with luggage, fostering relationships with residents and guests, and embodying core values of Passion, Personality, Respect, Working Together, and Creativity. Candidates should demonstrate a guest-centric attitude and effective communication skills. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast at sister hotels

50% off at bars and restaurants

Duty Meal Allocation Allowance

Medical Insurance

Life Insurance

Flight Allowance

Housing and Transportation provided

Uniform and Annual Social Events

Qualifications

• Previous Bellman experience preferred.
• Proficiency in English is essential; additional languages are a plus.

Responsibilities

• Contribute to creating and promoting guest culture and values.
• Assist with luggage and package delivery.
• Communicate effectively with other departments.

Skills

Guest-centric attitude

Excellent communication skills

Problem-solving skills

High empathy

Curiosity and cultural awareness

Job description

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration, and appreciation. Supported by our annual personal development planning, tailored learning opportunities, and our Academy programs, you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email us so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about updates.

Reference Hotel

The Lana Dorchester Collection

Division & Department

Rooms Bell Desk

Job Title

Lobby Host/Bellman - The Residences

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels and residences but instead a talented community—a family with a shared passion and commitment to love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels and residences steeped in history, glamour, and stories, which provide the perfect stage for our people, our Legends, to live our vision: Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity. If you require any special accommodations during the interview process, please let us know.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Lobby Host (Bellman), you start a unique opportunity to become celebrated as the very best in your field. You'll learn from your fellow Legends and through our award-winning learning academy to achieve high standards of craft service and leadership, becoming a legend in your own story.

What you'll get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast at our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all our sister hotels
• Duty Meal Allocation Allowance
• Medical Insurance
• Life Insurance
• Flight Allowance
• Housing and Transportation provided by the company
• Other benefits include Uniform and Annual Social Events

What you'll do

• Contribute to creating and promoting the Dorchester Collection culture and values, ensuring excellent guest experiences
• Create real connections and meaningful relationships with residents, families, and guests
• Assist with luggage and package delivery, ensuring seamless and efficient service
• Support special requests involving celebrations, often fulfilled by our Residence Concierge
• Bring our core values of Passion, Personality, Respect, Working Together, and Creativity to life daily
• Communicate effectively with other departments to ensure smooth operations

The items shared are the essence of a day in the life of a Lobby Host, but we will provide specifics on how we care for our Residents.

What you'll bring

• Your unique personality and passion
• High empathy, resilience, guest-centric attitude, confidence, and well-spoken communication skills
• Ability to manage multiple relationships and tasks, with a spirit of generosity and problem-solving skills
• Curiosity and cultural awareness
• Proactive connection-seeking attitude
• Previous Bellman experience preferred; proficiency in English is essential; additional languages are a plus

Job Location

United Arab Emirates

Location

Dubai