Lobby Ambassador

Rixos Hotels; Ras Al Khaimah; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking dedicated individuals to join their team. This role emphasizes exceptional guest service, where you'll be the friendly face that welcomes guests and ensures their needs are met with professionalism and care. You'll engage with guests, handle inquiries, and contribute to a memorable experience while working in a vibrant environment. If you're passionate about hospitality and enjoy making a difference in guests' lives, this opportunity is perfect for you. Join a team that values your growth and offers a unique experience in the world of luxury accommodations.

Benefits

Competitive Salary

Duty Meals Provided

Vacation Tickets/Benefits

Medical Insurance

Qualifications

• At least 2 years of experience in the hospitality industry.
• Proficiency in English and familiarity with other languages.

Responsibilities

• Welcome guests with a smile and handle their requests and complaints.
• Ensure a clean and professional appearance in compliance with company policies.
• Participate in training and activities to enhance guest satisfaction.

Skills

Customer Service Orientation

Communication Skills

Problem-Solving Skills

Education

High School Diploma

Tools

MS Office

Fidelio

Opera

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner, changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets/benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Thanks guests with genuine appreciation and provides a fond farewell.
• Closely deals with all requests, problems and needs of guests staying at Rixos Hotels and finds solutions to problems, focusing on guest satisfaction.
• Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company’s policies and procedures.
• Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
• Works in coordination with all departments and ensures the flow of necessary information.
• Follows the VIP procedures and greets VIP guests and bids them farewell.
• Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor/Manager about the atmosphere.
• Responds to guest inquiry forms and all written suggestions, complaints etc.
• Takes part in training programmes and departmental internal communication meetings.
• Participates in activities organized to protect biological diversity and shares the responsibilities to increase environmental knowledge.
• Implements responsibilities to eliminate and properly collect waste, reduce environmental pollution, and lead staff in these efforts.
• Carries out all responsibilities related to the quality management systems implemented at the facilities.
• Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: at least High school
• Experience: At least 2 years of experience in the industry.
• Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices, and a good command of Arabic, German, French or Russian.
• Courses and Training: Prior attendance in seminars and trainings related to the job.
• Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera etc.).
• Skills: Familiarity with guest profiles based on experience. Customer Service Orientation.