Lobby Ambassador

Hyde Johannesburg Rosebank; Ras Al Khaimah; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Guest Relations Associate. In this role, you will be the welcoming face of the hotel, ensuring that each guest feels valued and appreciated. Your responsibilities will include managing guest inquiries, resolving issues, and maintaining high standards of service. This position offers a unique opportunity to be part of a team that prioritizes guest satisfaction and environmental responsibility. If you are passionate about hospitality and eager to create memorable experiences, this role is perfect for you!

Benefits

Competitive Salary

Duty Meals Provided

Vacation Tickets

Medical Insurance

Qualifications

• At least 2 years of experience in the hospitality industry.
• Proficiency in English and familiarity with guest profiles.

Responsibilities

• Welcome guests with a smile and handle their requests and complaints.
• Coordinate with departments to ensure guest satisfaction.

Skills

Customer Service Orientation

Guest Relations

Problem Solving

Education

High School Diploma

Tools

MS Office

Fidelio

Opera

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner, changing the concept of a real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets/benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Thanks guests with genuine appreciation and provides a fond farewell.
• Closely deals with all requests, problems and needs of guests staying at Rixos Hotels and finds solutions to problems, focusing on guest satisfaction.
• Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company’s policies and procedures.
• Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
• Works in coordination with all departments and ensures the flow of necessary information.
• Follows the VIP procedures and greets VIP guests and bids them farewell.
• Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor/Manager about the atmosphere.
• Responds to guest inquiry forms and all written suggestions, complaints, etc.
• Takes part in training programmes and departmental internal communication meetings.
• Participates in activities to protect biological diversity and shares individual responsibilities to increase environmental knowledge and conduct necessary trainings.
• Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment.
• Carries out all responsibilities related to the quality management systems implemented at the facilities.
• Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: at least High school
• Experience: At least 2 years of experience in the industry.
• Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices, and a good command of Arabic, German, French or Russian.
• Courses and Training: Prior attendance in seminars and trainings related to the job.
• Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera, etc.).
• Skills: Familiar with guest profiles based on experience. Customer Service Orientation.

Application Information

• First name *
• Last name *
• Email *
• Phone *
• Resume *. We accept .pdf, .doc, and .docx formats.

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