Lobby Ambassador

Accor; Ras Al Khaimah; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a luxury hotel chain that redefines hospitality with a commitment to excellence and guest satisfaction. In this role, you will be the welcoming face for guests, ensuring their needs are met with genuine care and professionalism. Your responsibilities will include managing guest interactions, solving problems, and maintaining high standards of service. This position offers a unique opportunity to grow within a dynamic environment that values your contributions and encourages personal development. If you are passionate about creating memorable experiences for guests and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Competitive Salary

Duty Meals Provided

Vacation Tickets/Benefits

Medical Insurance Provided

Qualifications

• At least 2 years of experience in the hospitality industry.
• Proficiency in English and knowledge of additional languages is a plus.

Responsibilities

• Welcome and acknowledge guests with a friendly greeting.
• Handle guest requests and complaints with a focus on satisfaction.
• Coordinate with departments to ensure smooth operations.

Skills

Customer Service Orientation

Guest Profile Familiarity

Education

High School Diploma

Tools

MS Office

Fidelio

Opera

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner, changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets/benefits provided by the hotel
• Medical Insurance Provided

Job Description

1. Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
2. Thanks guests with genuine appreciation and provides a fond farewell.
3. Closely deals with all requests, problems, and needs of guests staying at Rixos Hotels and finds solutions to problems, focusing on guest satisfaction.
4. Ensures uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company’s policies and procedures.
5. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
6. Works in coordination with all departments and ensures the flow of necessary information.
7. Follows the VIP procedures and greets VIP guests and bids them farewell.
8. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor/Manager about the atmosphere.
9. Responds to guest inquiry forms and all written suggestions, complaints, etc.
10. Takes part in training programmes and departmental internal communication meetings.
11. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out, etc.).
12. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.
13. Carries out all responsibilities related to the quality management systems implemented at the facilities.
14. Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: at least High school
• Experience: At least 2 years of experience in the industry.
• Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French, or Russian.
• Courses and Training: Prior attendance in seminars and trainings related to the job.
• Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera, etc.).
• Skills: Is familiar with guest profiles based on his/her experience. Customer Service Orientation.