Lobby Ambassador

Fairmont Hotels & Resorts; Ras Al Khaimah; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in luxury hospitality is seeking enthusiastic individuals to join their team. The role focuses on providing exceptional guest experiences, ensuring satisfaction through attentive service and effective communication. As a part of this dynamic environment, you will engage with guests, addressing their needs and preferences while maintaining a professional demeanor. This position offers opportunities for personal growth and development in a supportive atmosphere, where your contributions will be valued and recognized. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Duty Meals

Vacation Tickets/Benefits

Medical Insurance

Qualifications

• Minimum high school diploma required.
• At least 2 years of experience in the hospitality industry.

Responsibilities

• Welcome and acknowledge each guest with a smile and friendly greeting.
• Respond to guest inquiries, suggestions, and complaints promptly.

Skills

Customer Service Orientation

Knowledge of Guest Profiles

Proficiency in English

Good Command of Arabic

Good Command of German

Good Command of French

Good Command of Russian

Education

High School Diploma

Tools

MS Office

Front Office Software (Fidelio, Opera)

Job description

Company Description

We are more than just a worldwide leader. We welcome you as you are, offering a job and brand that match your personality. We support your growth and learning every day, ensuring that work has purpose, and that your journey with us allows you to explore Accor’s limitless possibilities. Join Accor and write each chapter of your story; together, we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain that offers traditional Turkish hospitality with a modern touch. We redefine luxury by providing a unique all-inclusive holiday experience that offers guests a new meaning of luxury.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals (breakfast, lunch, dinner, midnight snack, coffee breaks)
• Vacation tickets/benefits provided by the hotel
• Medical Insurance

Job Description

1. Welcomes and acknowledges each guest with a smile, eye contact, and a friendly greeting, using the guest’s name when possible.
2. Expresses genuine appreciation and bids guests farewell warmly.
3. Addresses all guest requests, problems, and needs promptly, focusing on guest satisfaction.
4. Maintains a clean and professional appearance in uniform, nametag, and personal hygiene, in line with company policies.
5. Attentively listens to guests to understand their needs and handles complaints effectively.
6. Coordinates with all departments to ensure smooth communication and service flow.
7. Follows VIP procedures, greeting VIP guests and bidding them farewell appropriately.
8. Monitors overall guest satisfaction during activities and throughout the hotel, reporting feedback to the Guest Relations Supervisor/Manager.
9. Responds to guest inquiries, suggestions, and complaints in writing.
10. Participates in training programs and departmental meetings.
11. Supports environmental sustainability by minimizing resource consumption, participating in activities that protect biological diversity, and properly managing waste to reduce environmental impact.
12. Contributes to quality management systems and other responsibilities assigned by management.

Qualifications

• Education: Minimum high school diploma.
• Experience: At least 2 years in the industry.
• Languages: Proficiency in English; good command of Arabic, German, French, or Russian.
• Training: Attendance at relevant seminars and training programs.
• Computer Skills: MS Office, Front Office software (Fidelio, Opera, etc.).
• Skills: Knowledge of guest profiles, customer service orientation.