Lobby Ambassador

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Guest Relations Officer to enhance guest experiences at their prestigious hotel. In this dynamic role, you will be the face of hospitality, warmly welcoming guests, addressing their needs, and ensuring a memorable stay. Your strong customer service orientation and problem-solving skills will be essential in creating a positive atmosphere. Join a team that values guest satisfaction and environmental responsibility, where your contributions will make a significant impact on the overall guest experience. If you are passionate about hospitality and thrive in a vibrant environment, this opportunity is perfect for you.

Qualifications

• At least 2 years of experience in the hospitality industry.
• Proficiency in English and good command of additional languages.

Responsibilities

• Welcome guests warmly and address their needs promptly.
• Coordinate with departments to ensure guest satisfaction.

Skills

Customer Service Orientation

Guest Profile Familiarity

Problem Solving

Education

High School Diploma

Job description

Job Title: Guest Relations Officer

Job Description

1. Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
2. Thanks guests with genuine appreciation and provides a fond farewell.
3. Closely deals with all requests, problems and needs of guests staying at Rixos Hotels and finds solutions to problems, focusing on guest satisfaction.
4. Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
5. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
6. Works in coordination with all departments and ensures the flow of necessary information.
7. Follows the VIP procedures and greets VIP guests and bids them farewell.
8. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor/Manager about the atmosphere.
9. Responds to guest inquiry forms and all written suggestions, complaints, etc.
10. Takes part in training programmes and departmental internal communication meetings.
11. Participates in activities to protect biological diversity and shares responsibilities to increase environmental knowledge.
12. Carries out all responsibilities related to the quality management systems implemented at the facilities.
13. Carries out all other duties assigned by managers and hotel management not specified in the job description.

Desired Candidate Profile

• Education: At least High school.
• Experience: At least 2 years of experience in the industry.
• Foreign Language: Proficiency in English, and a good command of Arabic, German, French, or Russian.
• Courses and Training: Prior attendance in seminars and trainings related to the job.
• Skills: Familiar with guest profiles based on experience; strong customer service orientation.