Lobby Ambassador

FAIRMONT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a guest service professional to provide engaging and friendly service to guests. The ideal applicant will have previous guest service experience, strong communication skills, and the ability to work well under pressure. This position offers the chance to develop your talent within a global hospitality group and enjoy various employee benefits.

Benefits

Employee benefit card for discounts

Learning programs through our Academies

Opportunities for talent development

Qualifications

• Previous guest service experience required.
• Professional presentation is a must.
• Ability to work cohesively as part of a team.

Responsibilities

• Consistently offer professional, friendly service.
• Greet all guests and assist them with inquiries.
• Follow department policies and safety procedures.

Skills

Outstanding guest services skills

Verbal communication skills

Interpersonal skills

Problem-solving abilities

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Consistently offer professional, friendly and engaging service
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed
• Engage in conversation with first time visitors, showing them the lobby and offering directions as required
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications

• Previous guest service experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Preferably Female

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21