Lobby Ambassador

Fairmont Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a guest service professional to provide excellent service to guests. Responsibilities include greeting guests, providing information about facilities, and ensuring a welcoming atmosphere. Candidates should have prior experience in guest services and strong communication skills. This role offers opportunities for growth and development within the global hospitality brand.

Benefits

Employee benefit card

Learning programs

Corporate Social Responsibility activities

Qualifications

• Previous guest service experience required.
• Must possess outstanding guest services skills.
• Strong interpersonal and problem solving abilities.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet all guests as they enter and exit the hotel.
• Engage in conversation with first time visitors.

Skills

Guest service experience

Verbal communication skills

Interpersonal skills

Problem solving abilities

Teamwork

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Consistently offer professional, friendly and engaging service
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed
• Engage in conversation with first time visitors, showing them the lobby and offering directions as required
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications

• Previous guest service experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Preferably Female

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21