Lobby Ambassador

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company seeks a Guest Service Agent in Dubai. This role emphasizes providing exceptional service to guests, assisting with inquiries, and maintaining high standards of presentation. The ideal candidate should have prior experience in guest services, strong communication skills, and the ability to thrive in a fast-paced environment. Benefits include discounted rates worldwide and opportunities for growth.

Benefits

Employee benefit card with discounts

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Previous guest service experience required.
• Professional presentation necessary.
• Ability to remain calm and courteous at all times.

Responsibilities

• Engage with guests to ensure service standards.
• Assist with hotel facilities and promotions.
• Follow safety policies and department procedures.

Skills

Outstanding guest services skills

Sophisticated verbal communication skills

Strong interpersonal abilities

Problem solving abilities

Ability to work under pressure

Teamwork

Attention to guest needs

Job description

• Consistently offer professional friendly and engaging service
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed
• Engage in conversation with first time visitors showing them the lobby and offering directions as required
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• To follow department policies procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications :

• Previous guest service experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Preferably Female

Additional Information :

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work :

No

Employment Type :

Fulltime