Lobby Ambassador

Millennium Al Barsha Hotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Lobby Ambassador to deliver exceptional service and create memorable experiences for guests. In this role, you will be the first point of contact, warmly welcoming guests, assisting with their needs, and ensuring a smooth check-in process. Your efforts will directly contribute to the hotel's reputation for outstanding service. If you have a passion for hospitality and enjoy engaging with diverse guests, this position offers an exciting opportunity to be part of a dynamic team in a vibrant environment.

Qualifications

• Strong customer service skills with a friendly demeanor.
• Ability to effectively communicate and engage with guests.

Responsibilities

• Provide warm and engaging service to all guests at the hotel.
• Assist guests with check-in and address any queries or concerns.

Skills

Customer Service

Communication Skills

Cultural Awareness

Problem Solving

Tools

Tablet Registration Tool

Job description

As a Lobby Ambassador, you are tasked with providing a warm and friendly welcome to guests, ensuring a gracious departure, and consistently delivering efficient and courteous service. Your responsibilities include embodying the company's service standards and fostering positive interactions with guests.

Key Job Responsibilities:

1. Offer consistently professional, friendly, warm, and engaging service to all guests.
2. Be readily available as a point of contact for guests at all times.
3. Actively engage with guests, representing the cultural connection initiatives and creating positive interactions at the coffee and refreshment station.
4. Play a crucial role in upholding service standards by welcoming guests at the hotel entrance, escorting them to the check-in point, assisting those in queues, greeting guests during breakfast, and bidding farewell to departing guests.
5. Utilize technology such as the Tablet Registration tool to efficiently register guests while they await check-in.
6. Provide personalized service and attention to all guests, with a focus on VIP guests and loyalty program members.
7. Maintain effective communication with various departments to ensure seamless service delivery.
8. Proactively meet arriving guests at the main entrance and offer assistance upon their exit from transportation.
9. Extend assistance to all guests entering the lobby.
10. Identify revenue opportunities, such as taking restaurant reservations and promoting sales leads.
11. Stay informed about the hotel and local services, providing information and responding to guest queries.
12. Promptly and pleasantly address any guest queries or concerns.
13. Stay updated on special offers, promotions, and packages at the hotel, promoting them to guests as appropriate.
14. Uphold environmental, health, and safety standards in alignment with organizational policies.
15. Adhere to the company’s environmental, health, and safety procedures and policies.