Lobby Ambassador

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Al Ain Rotana Al Ain, UAE Posted 3 days ago Ref: JB5308552

Lobby Ambassador

We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

Job Description

As a Lobby Ambassador, you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times. Your role will include key responsibilities such as:

1. Offer consistently professional, friendly, warm and engaging service.
2. Be available for Guests at all times as a point of contact.
3. Actively represent all standards of the Arabian Cultural Connection program and interact with guests using the coffee and dates station.
4. Play a vital part in the Rotana Service Distinction program by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests in queue, greeting guests on their way to breakfast, inquiring about their satisfaction, and bidding farewell to departing guests at the hotel main door.
5. Use the Tablet Registration tool to register guests in queue while waiting for their turn to check-in at the Front Desk.
6. Extend personal service and attention to all Guests, with particular emphasis on Club Rotana, VIP Guests, and Rotana Rewards Guests.
7. Proactively meet arriving guests at the main entrance and once they exit their transportation.
8. Seek out revenue opportunities such as taking restaurant reservations and sales leads.
9. Maintain and promote up-to-date knowledge of the hotel and local services, supply information, and respond to Guest queries.
10. Deal promptly, efficiently and pleasantly with any queries.
11. Be aware of all special offers, promotions, and packages at the hotel to promote to guests.

Skills

Education, Qualifications & Experiences
You should ideally have a diploma or degree in hospitality with previous experience in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered an additional advantage.

Knowledge & Competencies
The ideal candidate will be customer-driven and possess an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You should have good interpersonal skills and be smart in appearance and well-groomed, while possessing the following additional competencies:

1. Understanding the Job
2. Taking Responsibility
3. Recognizing Differences
4. Customer Focus
5. Adaptability
6. Teamwork