Loan Officer/Loan Processor

TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the banking sector is seeking a professional for a home finance operations role. The successful candidate will manage post-disbursement activities related to home loans, ensuring operational accuracy and compliance with bank procedures. This full-time position emphasizes process execution and support across the home finance lifecycle, ideal for individuals with a strong attention to detail and customer service orientation.

Qualifications

• Minimum 2 years of experience in home finance operations.
• Solid understanding of UAE banking regulations.
• Experience using banking systems.

Responsibilities

• Manage and update payment setups for home finance customers.
• Process service requests such as loan amendments and closures.
• Prepare and issue official documents, including clearance letters.

Skills

Attention to detail

Communication skills

Organizational skills

Time-management abilities

Customer-centric mindset

Tools

Microsoft Word

Microsoft Excel

Job description

• Prior work experience working within a Bank loan department
• Minimum 2 years of experience in home finance operations
• Solid understanding of UAE banking regulations, including Islamic and conventional finance practices

Role Overview:

Will be responsible for processing and managing post-disbursement activities related to home loans. This includes system updates, document handling, customer requests, loan closures, and coordination with internal departments and external stakeholders. The focus is on ensuring operational accuracy, timely execution, and compliance with bank procedures.

This is a non-decision-making role, emphasizing process execution and support across the home finance lifecycle.

Key Responsibilities:

• Manage and update payment setups for home finance customers.
• Process service requests such as loan amendments, deferments, and closures.
• Prepare and issue official documents, including clearance letters and mortgage release forms.
• Maintain accurate customer information across core banking systems.
• Execute loan closure procedures and coordinate document handovers to customers or banks.
• Track and monitor collateral (e.g., property documents) to ensure proper handling.
• Liaise with internal departments including Customer Service, IT, Legal, Risk, and Finance.
• Communicate with external entities such as other banks, insurers, and document archiving services.
• Adhere to internal policies and escalate discrepancies or issues as needed.
• Provide operational support in the absence of team members.
• Participate in testing and validation of new system implementations or upgrades.

Desired Candidate Profile

• Strong attention to detail and numerical accuracy
• Clear and professional communication skills
• Excellent organizational and time-management abilities
• Proficiency in Microsoft Word and Excel
• Familiarity with home finance processes and UAE banking practices
• Experience using banking systems
• Ability to work under pressure and adapt to changing priorities
• Customer-centric mindset and collaborative team approach

Employment Type

Full Time

Company Industry

• Banking
• Broking

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

• Loan Advisor
• Loan Underwriter
• Personal Loan Officer
• Loan Consultant
• Underwriting Collaboration
• Consumer Loan Specialist
• Relationship Building
• Home Loan Officer
• Loan Proposal Preparation
• Mortgage Specialist
• Loan Application Evaluation

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TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP

At Terracotta, we create opportunities for people to reach their potential. This includes our clients, candidates and employees. Our company values of passion, determination, working as a team, enjoying what we do and making a difference are as evident now as they have ever been and are an integral part of our business.