Live Event Technician

Advanced Systems Group; Dubai; On-site; AED 100,000 - 134,000; Full time

Job summary

Advanced Systems Group LLC specializes in media technology and operations, delivering live, virtual, and hybrid event support from Dubai. This onsite role demands hands-on technical leadership for Dubai-based events and collaboration with global teams to ensure flawless execution.

The position requires strong communication, bilingual English/Arabic skills, and a background in live events or broadcast environments.

Qualifications

• 3+ years working in live events or broadcast environments.
• High School Diploma or equivalent.
• Minimum 2+ years of customer support experience in a technical environment.
• Experience using GSuite.
• Proficient in macOS and Microsoft Windows Operating Systems.

Responsibilities

• Lead technical operations for events using AV systems and run-of-show concepts.
• Document events in Jira and produce user guides for AV systems.
• Coordinate VIP presenters and maintain cross-functional communications.
• Support on-site teams and liaise with Global Event Operations across regions.
• Assist with setup, rehearsals, operation, strike and post-event closeout.

Skills

Communication

Bilingual (English/Arabic)

Customer service

Education

High School Diploma

Bachelor’s Degree in technical production or creative media

Tools

GSuite

Video Conferencing platforms

AV Systems

Job description

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients' success through tailored solutions. One of North America's largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. ASG delivers customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.

Event Technician: Shape Exceptional Experiences in Dubai

Step right into the heart of live events and make an impact as an Event Technician supporting the Client's Event campus in Dubai. This is a Full-Time, onsite role based in Dubai, UAE, located in the heart of Dubai's business district.

What You'll Do

You'll help deliver smooth, dynamic events of every kind: live, virtual, hybrid, in-office, and offsite across Dubai, the GCC, wider MENA, and beyond. Get ready to lead and support event setup, rehearsals, show operation, strike, and post-event closeout while taking charge of your assigned technical areas. You'll keep the Dubai office's townhall and event spaces running, testing, maintaining, configuring, troubleshooting, and working with outside vendors to keep everything ready to go.

As the go-to event operations lead on site in the region, you'll stay closely connected with the Global Event Operations team and technical crews in London, New York, California, and other locations, all while communicating clearly and professionally. You'll operate virtual event platforms and manage technical run-of-show requirements so everything runs right the first time.

When it comes to hands-on operations, you'll:

• Take the lead on technical operations for events using:

• You’ll handle event documentation, using a centralized ticketing system (Jira) to capture event details, customer communications, and assets. Creating user guides and documentation for AV systems will be part of your routine. You are also involved in supporting emerging event technologies, including accessibility tools, live captioning, and livestreaming, and helping manage freelance technicians and the flex workforce for events, venue operations, and projects. You'll interpret technical briefs, run-of-show documents, floor plans, signal flows, schedules, and proposals as events come together.

• Great customer service is a must, so you'll coordinate and validate VIP presenters for every event. You'll also proactively communicate with cross-functional partners, making sure technical and creative expectations are managed from the start.

• From additional duties to jumping in where needed, you're comfortable pitching in to make every event memorable. Please note: this job description is not an exhaustive list and responsibilities may change or expand as business needs evolve.

What You Bring

You are an effective communicator who enjoys teaming up with colleagues and speaking confidently with internal and external executives. You write clearly and connect well with others. You are self-motivated and happily take full ownership of your technical domains. Flexibility comes naturally, and you adjust your crew role to fit each event’s needs.

You must be able to speak, read, and write in English and be comfortable having everyday conversations in Arabic. You'll stand out if you're fluent in Arabic and comfortable communicating with regional stakeholders and event participants. English proficiency is required for coordinating with global teams.

Tools and Technology You Know (Preferred)

• Video Conferencing and Event Platforms

• Audio Visual Systems

Required Education and Experience

• 3+ years working in live events or broadcast environments

• High School Diploma or equivalent

• Minimum 2+ years of customer support experience in a technical environment

• Experience using GSuite

• Proficient in both macOS and Microsoft Windows Operating Systems

Preferred Education and Experience

• Bachelor’s Degree in technical production or creative media field

• 4+ years of technical production experience in a live event or corporate setting, including configuration, operation, and troubleshooting of production equipment

• 4+ years of customer support experience in a technical environment

• Familiarity with Vectorworks, CAD, or other drafting software

• Experience working in a start-up environment or tech company

• Professional certifications and credentials

• Ability to meet applicable visa, immigration, security, and entry requirements for essential regional and international travel

Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.