Linux/HPC Administrator

Fluid Codes; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled technical support engineer to enhance customer satisfaction by resolving complex issues related to HPC features of Ansys products. This role involves developing custom solutions, providing advanced technical support, and adhering to best practices to ensure high-quality service. The ideal candidate will have a strong background in computer systems, excellent problem-solving abilities, and effective communication skills. Join a dynamic team where your contributions will directly impact customer success and drive innovation in high-performance computing solutions.

Qualifications

• BS or MS in a computer or engineering-related field required.
• 5+ years experience for BS or 3+ years for MS in relevant roles.

Responsibilities

• Diagnose and troubleshoot customer issues with HPC features of Ansys products.
• Develop custom extensions for customer HPC environments.

Skills

Problem-solving

Interpersonal skills

Communication skills

Organizational skills

Time management

Programming and scripting languages

Technical support

Education

Bachelor of Technology/Engineering (Computers)

Master of Technology/Engineering (Computers)

Tools

Linux

Windows

Cluster Job Management Systems

CRM tools

Job description

Bachelor of Technology/Engineering (Computers), Master of Technology/Engineering (Computers)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Key Duties and Responsibilities

1. Performs moderately complex diagnostics and troubleshooting activities to resolve customer issues in usage of HPC features of Ansys products.
2. Develops custom extensions to cater to HPC environments of customers.
3. Understands and employs best practices.
4. Applies advanced-level Ansys software configuration, integration, and troubleshooting techniques to provide the highest level of technical support to customers.
5. Adheres to support processes to ensure high-quality, timely customer service that results in customer satisfaction.
6. Develops technical subject matter expertise in configuring software in one or more simulation areas.
7. Submits suggestions for product improvement, when needed. Reports possible defects to Ansys.
8. On an as-needed basis, supports Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings.
9. Participates in other strategic team and company initiatives, as needed.

Minimum Education/Certification Requirements and Experience

1. Required education and degree type: BS or MS in a computer or engineering-related field.
2. Required minimum education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+5 or MS+3.
3. Experience with supporting Linux and Windows-based computer systems, demonstrated understanding of concepts that impact software deployment and network administration.
4. Familiarity with license-controlled software concepts and tools, experience deploying and administering an HPC system using Cluster Job Management Systems, knowledge of cloud-based environments.
5. Experience with programming and scripting languages.
6. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
7. Strong organizational and time management skills, possesses a sense of urgency.
8. Projects a professional image and demonstrates business acumen, driven to succeed.

Preferred Qualifications and Skills

1. Preferred education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+8 or MS+6.
2. 2 years of experience in customer-facing roles associated with software deployment and configuration, or IT-administration, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated.
3. Experience with supporting Linux-based computer systems.
4. Performance Computing topics such as high-speed interconnects, Cloud Portals, Cluster Job Management software, MPI & Remote visualization.
5. CRM tools and processes.
6. Deploying & Administering an HPC system using Cluster Job Management Systems such as Grid Engine, LSF, or PBS.