Leisure Concierge

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in luxury hospitality is seeking a Leisure Concierge for their esteemed property in Abu Dhabi. You will be responsible for providing exceptional service to guests in the recreation department, managing reception duties, overseeing bookings, and ensuring a welcoming environment. Ideal candidates will possess a background in hospitality and strong interpersonal skills to enhance guest experiences.

Qualifications

• Experience in a luxury hotel or resort is preferred.
• Experience in a guest-focused role, particularly in recreation.
• Strong interpersonal skills and commitment to high customer service.

Responsibilities

• Manage reception duties including booking systems and payment collection.
• Ensure cleanliness and order of recreation areas, locker rooms, and changing facilities.
• Promote recreation activities and handle customer feedback effectively.

Skills

Interpersonal skills

Customer service

Outgoing personality

Education

Diploma or certificate in Hospitality Management

Job description

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Leisure Department, the Leisure Concierge is responsible for executing all administrative tasks in the recreation department, but specifically manning the reception desk on a shift basis for the duration of the opening hours; provides the clientele with information regarding all activities, facilities and booking options when specifically requested; takes responsibility for the collection and accurate reconciliation of any cash or other monitory transactions handled whilst manning the reception desk. The Leisure Concierge reports to the Assistant Operations Manager.

As Leisure Concierge, you will be responsible for the following duties:

• Communicates with supervisor on all pertinent matters affecting the recreation reception administration and the operation;
• Be responsible for ensuring that the reception area is kept clean and tidy at all times and bring to the attention of the supervisor any poor conditions or breakages;
• Attend daily briefing with Spa & Leisure Manager, Spa & Leisure Operations Manager and other recreation colleagues;
• Interacts with guests, members and colleagues to promote and administer the appropriate structured use of the recreation area;
• Oversee all reservations, payment and tracking procedures, established for the pool, beach and including other recreation facilities as required;
• Assist in ordering items through SCM purchasing system;
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members;
• Create a warm welcome and promote a fun and relaxing atmosphere for all guests using the facilities;
• Executes all reception duties associated in the recreation including, but not limited to the booking system, collection of money, assisting with all forms of guest and member enquiries and membership requirements both in person, by phone and in writing;
• In association with the on-duty supervisor prepares on a daily basis all necessary timetables, activities programs and information sheets for recreation guests and staff;
• Responsible for upselling, promoting, taking booking for pool & beach day pass, Sport & activity, membership, kids club activities, kids camp, fitness activities, water sports, beach cabanas, retail items and fully responsible of handling beach club boutique to increase the revenue;
• Responsible for recreation department administration work which includes staff payroll, inventories, keeping membership records, full staff related information;
• As and when required supports other recreation staff to deliver guest and member services which you have been trained and proven competent in delivering;
• Periodically check on the cleanliness and order of the locker and the changing rooms west & east facilities, ensure all lockers related records are logged in the book provided by the hotel;
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services;
• Attend all the training programs conducted & requested by hotel management or department trainer;
• Attend weekly/monthly department communication meetings;
• Assist in kids club or kids camp operation as requested by duty supervisor;
• Adhere to cash handling procedures & reconcile and balance the cash report and remittance envelop at the end of the shift;
• Report accidents, maintenance issues (HOTSOS), or other incidents;
• Ensure compliance with all health and safety regulations;
• Interact and communicate effectively with clients, members, team members, guests, and management team;

As Leisure Concierge, we expect from you:

• Diploma or certificate in Hospitality Management will be a plus
• Previous experience in a luxury hotel group, resort experience will be a plus
• Previous experience of working in a similar guest -focused role, especially in a recreation environment
• Outgoing personality
• Strong interpersonal skills
• Good grooming standards
• Committed to delivering a high level of customer service

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