Lease Operations & Customer Care Specialist

Parisima Talent; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Parisima Talent seeks a Leasing Executive / Lease Administrator to support leasing activities in Dubai, handling tenancy documentation and customer interactions with accuracy and professionalism.

You will review contracts, monitor renewals, and generate Ejari certificates while coordinating with Finance, Legal, and operations. A 2–4 year background in leasing or related fields is expected, in a dynamic real estate environment.

Qualifications

• 2–4 years of experience in Leasing, Property Management, Lease Administration or Customer Service.
• Experience within real estate, commercial leasing, or asset management environments preferred.
• Bachelor's degree required or equivalent.

Responsibilities

• Explain lease terms, conditions, and leasing processes to customers.
• Coordinate with customers regarding lease documentation and renewals.
• Process lease renewal reminders and ensure timely follow-up.
• Resolve customer inquiries and complaints while maintaining high customer satisfaction.
• Review lease information against Customer Confirmation Forms (CCF) and offer letters before issuing contracts.
• Monitor lease renewals, new leases, terminations, and workflow activities within the system.
• Ensure all lease agreements are properly issued, signed, recorded, and maintained.
• Generate and distribute Ejari certificates.
• Coordinate lease termination and repossession processes with Finance, Legal, and Business units.
• Maintain accurate lease records and supporting documentation.
• Monitor occupancy data, available space, lease expiries, and churn reports.
• Ensure lease management tasks are completed according to leasing guidelines.
• Update and maintain all lease records in the system.
• Coordinate with Finance regarding payments and receipts.
• Liaise with Legal on repossession cases.
• Support departmental KPI reporting and management reports.
• Ensure compliance with company policies and leasing procedures.

Skills

Leasing

Property Management

Lease Administration

Customer Service

Education

Bachelor's Degree

Job description

Parisima Talent seeks a Leasing Executive / Lease Administrator to support leasing activities in Dubai, handling tenancy documentation and customer interactions with accuracy and professionalism.

You will review contracts, monitor renewals, and generate Ejari certificates while coordinating with Finance, Legal, and operations. A 2–4 year background in leasing or related fields is expected, in a dynamic real estate environment.