Learning & Quality Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; USD 50,000 - 70,000; Full time

Job summary

IHG Hotels & Resorts is seeking a proactive Learning & Quality Manager to enhance their brand's service excellence. In this role, you will design and evaluate training programs, ensure quality assurance, and elevate guest experiences. The position demands strong leadership skills and a passion for hospitality.

Benefits

Full uniform

Impressive room discounts

Comprehensive training

Qualifications

• Proven experience as a Learning & Quality Manager or in a similar role in hospitality.
• Strong knowledge of training development and quality management.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Design, implement, and evaluate training programs for hotel staff.
• Develop quality assurance protocols to monitor guest satisfaction.
• Identify training needs and support staff development.

Skills

Communication

Interpersonal skills

Analytical skills

Education

Relevant certifications in Learning & Development or Quality Management

Job description

We are a people powered business. So, we’re looking for a Learning & Quality Manager who recognises that culture is key – with the drive to create an enabling and empowering environment that brings the best out of our team. And delivers truly memorable experiences to our guests as a result.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Design, implement, and evaluate training programs for all hotel staff. Ensure that training is aligned with hotel standards and guest expectations.
• Develop and maintain quality assurance protocols to monitor guest satisfaction, ensuring that our services meet and exceed expectations.
• Work closely with department heads to identify training needs and provide support for staff development.
• Monitor the effectiveness of training programs through regular assessments and feedback. Provide constructive feedback to enhance team performance.
• Ensure that all training and operational processes are in compliance with health, safety, and legal requirements.
• Identify areas for improvement in the guest journey and develop initiatives to elevate overall satisfaction.
• Track key performance indicators related to training and quality. Report findings to senior management and make recommendations for improvements.
  
  

What We need from you:

• Proven experience as a Learning & Quality Manager, or in a similar role, ideally within the hospitality industry.
• Strong knowledge of training development, quality management, and performance evaluation.
• Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Strong analytical skills and the ability to assess training needs and quality metrics.
• A passion for hospitality and a commitment to guest satisfaction.
• Relevant certifications or qualifications in Learning & Development or Quality Management would be a plus.
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.