Learning Manager - Dubai Mall Fashion

CHANEL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

CHANEL seeks a Learning Manager for its Dubai Mall Fashion boutique. This role focuses on defining and executing training strategies, enhancing client experiences, and coaching staff to ensure excellence. Ideal candidates have advanced organizational skills and a passion for fashion and coaching others.

Qualifications

• Significant experience in a pure training role.
• Ability to unite and influence others.
• Warm, welcoming attitude.

Responsibilities

• Deliver organized and impactful training sessions.
• Coach Fashion Advisors on the boutique floor.
• Communicate effectively with team members and management.

Skills

Organizational skills

Interpersonal skills

Training experience

Emotional intelligence

Fashion sensibility

Job description

CHANEL continuously evolves in its search for perfection. The Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East.

Reporting to the Fashion Learning and Style Expertise Manager, this role will define and execute the training strategy for Dubai Mall Fashion boutique.

The successful candidate will demonstrate excellent organizational skills, an ability to influence others, and a flair for animating training.

As part of this role, you will manage a team of two Learning Partners.

Your main responsibilities are:

Delivering Organized and Impactful Training (40%)

• In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials
• Prepare collection trainings, Client Experience training, briefings and other training
• Deliver training in the boutique, Training Room and Fashion School
• Propose, agree and organize a training calendar for novelties, and other boutique needs
• Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs
• Adapt training content according to the needs /buying of the boutiques, in communication with Management
• Ensure content is fun, impactful and drives the business
  
  
  

Coaching on the Boutique Floor (30%)

• Coaching Fashion Advisors and other roles on the boutique floor
• Creating Client Experience action plans in the boutique, using coaching as a business lever
• Supporting a culture of coaching and feedback in the boutique
  
  
  

Supporting & Following up efficiently, Communicating clearly and harmoniously (30%)

• Communicate and collaborate harmoniously between Middle East & Paris Training Manager, Boutique Management and HR
• Follows the new starter process with new joiners
• Ensure teams have done pre-work before attending training sessions
• Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
• Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training
  
  
  

You will bring:

• Significant experience in a pure training role
• A proven track record of advanced organisational skills
• Warm, welcoming humble attitude
• Eye for detail and good memory
• Ability to unite and with excellent interpersonal skills
• Fashion sensibility and attentive to trends and culture
• Emotional and situational intelligence
• Reliable, with integrity
• Passionate about developing others to achieve high performance
• Excellent observation and listening skills
• Arabic, Tagalog or Chinese language skills are an advantage
  
  
  

You are energised by:

• Oganized and impactful Training
• Coaching on the Boutique Floor
• Excellence in the Boutique