Learning Manager - Dubai Mall Fashion

Chanel, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury fashion company is seeking a Learning Manager for its Dubai Mall boutique. The successful candidate will be responsible for developing and implementing training strategies that enhance client experience and team performance. Ideal applicants will have significant training experience, exceptional organizational skills, and a passion for fashion. Fluency in Arabic, Tagalog, or Chinese is a plus, while a welcoming attitude and keen attention to detail are crucial. The role offers a dynamic environment within a prestigious brand committed to excellence and employee growth.

Benefits

Wellbeing programmes

Learning and development opportunities

Parental leave for all parents

Qualifications

• Significant experience in a pure training role.
• A proven track record of advanced organizational skills.
• Fashion sensibility and attentive to trends and culture.

Responsibilities

• Define and execute the training strategy for Dubai Mall Fashion boutique.
• Deliver organized and impactful training sessions.
• Coach Fashion Advisors and other roles on the boutique floor.

Skills

Organizational Skills

Interpersonal Skills

Coaching

Fashion Sensibility

Detail Orientation

Job description

Learning Manager - Dubai Mall Fashion page is loaded

Learning Manager - Dubai Mall Fashion

Apply locations Dubaï time type Full time posted on Posted 3 Days Ago job requisition id JOBREQ00104378

CHANEL continuously evolves in its search for perfection. The Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East.

Reporting to the Fashion Learning and Style Expertise Manager, this role will define and execute the training strategy for Dubai Mall Fashion boutique.

The successful candidate will demonstrate excellent organizational skills, an ability to influence others, and a flair for animating training.

As part of this role, you will manage a team of two Learning Partners.

Your main responsibilities are:

Delivering Organized and Impactful Training (40%)

• In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials

• Prepare collection trainings, Client Experience training, briefings and other training

• Deliver training in the boutique, Training Room and Fashion School

• Propose, agree and organize a training calendar for novelties, and other boutique needs

• Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs

• Adapt training content according to the needs /buying of the boutiques, in communication with Management

• Ensure content is fun, impactful and drives the business

Coaching on the Boutique Floor (30%)

• Coaching Fashion Advisors and other roles on the boutique floor

• Creating Client Experience action plans in the boutique, using coaching as a business lever

• Supporting a culture of coaching and feedback in the boutique

Supporting & Following up efficiently, Communicating clearly and harmoniously (30%)

• Communicate and collaborate harmoniously between Middle East & Paris Training Manager, Boutique Management and HR

• Follows the new starter process with new joiners

• Ensure teams have done pre-work before attending training sessions

• Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used

• Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training

You will bring:

• Significant experience in a pure training role

• A proven track record of advanced organisational skills

• Warm, welcoming humble attitude

• Eye for detail and good memory

• Ability to unite and with excellent interpersonal skills

• Fashion sensibility and attentive to trends and culture

• Emotional and situational intelligence

• Reliable, with integrity

• Passionate about developing others to achieve high performance

• Excellent observation and listening skills

• Arabic, Tagalog or Chinese language skills are an advantage

You are energised by:

• Oganized and impactful Training

• Coaching on the Boutique Floor

• E xcellence in the Boutique

About Us

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

Exceptional creation and client experience

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.