Learning & Development Officer

Rotana Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a Learning & Development Officer to enhance employee skills and foster a positive work culture. In this role, you will develop training programs, conduct workshops, and oversee onboarding processes to ensure all colleagues excel in their roles.

Qualifications

• Passionate about Learning and Development.
• Experience in training or development roles is preferred.

Responsibilities

• Develop training courses and conduct workshops.
• Analyze colleague development needs.
• Consult with HR to coordinate training programs.

Skills

Customer Service

Communication

Facilitation

Analytical Skills

Job description

We are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions to our employees.

As a Learning & Development Officer, you will assist the Learning & Development Leader in managing the hotel’s training functions to promote the desired work culture. Your responsibilities will include developing and conducting training courses, facilitating workshops based on operational requirements, and performing key tasks such as:

1. Analyzing colleague development needs in the hotel
2. Developing annual hotel colleague development plans and preparing monthly reports
3. Developing and maintaining the hotel’s colleague development library and coordinating acquisitions
4. Consulting with the Learning & Development Leader to coordinate colleague development courses
5. Conducting colleague orientation to the company and hotel, ensuring all colleagues receive appropriate orientation, a copy of their job description, a handbook, a local guide, and information on HR services
6. Coordinating with the HR Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex and receive necessary information
7. Overseeing on-the-job training for new and existing colleagues
8. Overseeing colleagues' redevelopment