Learning & Development Manager - Waldorf Astoria Ras Al Khaimah

Hilton; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in luxury hospitality seeks a Learning & Development Manager to enhance team capabilities and uphold service excellence. This role involves developing training programs, coaching staff, and ensuring alignment with luxury standards to deliver exceptional guest experiences. The ideal candidate will possess a strong background in hospitality training and exceptional interpersonal skills.

Qualifications

• Strong background in luxury hospitality and training programs.
• Thorough knowledge of learning and development tools.
• Ability to assess training needs and measure effectiveness.

Responsibilities

• Support departments in developing leadership capabilities.
• Facilitate orientation and continuous learning sessions.
• Monitor learning and development reviews for improvement.

Skills

Communication

Facilitation

Coaching

Interpersonal Skills

Presentation Skills

Education

Bachelor’s degree in Human Resources, Hospitality Management, or related field

Tools

Microsoft Word

Microsoft PowerPoint

Job description

A Learning & Development Manager will act as a change catalyst for cultural and organizational transformation by developing functional excellence among Team Members, with a strong focus on luxury service deliver.

What will I be doing?

As a Learning & Development Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton’s comprehensive training framework to uphold and elevate luxury guest experiences. Specifically, a Learning & Development Manager will perform the following tasks to the highest standards:

• Support departments in developing cutting-edge functional excellence and leadership capabilities, in alignment with luxury hospitality standards
• Act as a change catalyst in the cultural and organizational transformation of the Hotel
• Provide key input of Training aspects for all activities and plans of the Hotel that reflect the brand’s luxury identity and commitment to exceptional guest experiences.
• Induct, coach, and mentor new Team Members to instill a deep understanding of the brand’s values, service expectations, and luxury guest engagement
• Facilitate orientation programs, continuous learning sessions, and compliance training that reflects a luxury service approach.
• Collaborate with operational leaders to assess service delivery and provide targeted coaching based on luxury and Forbes service standard.
• Monitor and conduct regular learning and development reviews, identifying opportunities for improvement and upskilling.
• Prepare annual training plans and training calendars for the hotel
• Collaborate with regional L&D teams and Hilton University platforms to leverage corporate learning resources.
• Maintain precise training records and ensure readiness for internal and external audits, including those related to Forbes standards
• Champion the hotel’s service culture, embedding luxury and Forbes service standards into all learning interventions that elevate team performance and guest satisfaction.
• Monitor the hotel’s readiness for Forbes audits and develop action plans to address service gaps and elevate standards accordingly.
  
  
  

What are we looking for?

A Learning & Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Bachelor’s degree in Human Resources, Hospitality Management, or a related field is required
• Strong background in luxury hospitality with proven experience in facilitating training programs aligned with Forbes Travel Guide service standards
• Thorough knowledge of modern learning and development tools and technique
• Strong understanding of luxury service delivery frameworks, including Forbes Travel Guide standards, and experience in integrating these into training programs
• Exceptional communication, facilitation, and presentation skills, with the ability to engage diverse audiences at all levels
• Excellent people management and interpersonal skills with a natural ability to coach, motivate, and inspire others
• Committed to delivering a high level of customer service, both internally and externally
• Positive, professional attitude and excellent personal presentation that reflects luxury brand standards
• Ability to manage multiple projects and priorities while working under pressure in a dynamic, fast-paced environment
• Ability to assess training needs, analyze gaps, and measure training effectiveness
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
• Exceptional presentation and strong knowledge of instructional design, adult learning principles, and training delivery methods
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Waldorf Astoria Ras Al Khaimah

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Human Resources